Can't upload document - error #18

[emmelianna0D4C]

Hi,

I can't upload any document new or old to Indesign at the moment.  

Getting error code #18

Have tried various documents that have previously worked on two computers, tried two networks, have checked network proxies, signed out of indesign / adobe cloud and signed back in, restarted computer, restarted routers. 

Running Indesign 15.1.3 on Mac High Sierra 10.13.6 (desktop) and Catalina (laptop).

Have got this code:

{"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

Urgent help appreciated. 

Thanks.

[Willi Adelberger]

What do you mean with upload? Where to and why? If it is a server, it has nothing to do with InDesign.

[emmelianna0D4C]

I meant that I can't publish online (to adobe's servers).

I followed all the remedial steps recommended on this forum/help page and I'm still getting this error message.

 

[Eugene Tyson]

Try these steps.

Log into your Adobe Account online.

Log out.

Log out of Creative Cloud on your Desktop application.

Open INDesign 

Go to Help>SignOut

Make sure you're signed out everywhere.

Now

Close everything CC App, InDesign etc. 

Open CC App

Login

Open InDesign

Ensure you're logged in.

Try again.

[emmelianna0D4C]

Hi,

That hasn't worked either.  I also tried the same steps whilst logged into through a VPN.

I also tried using my mobile phone's internet connection and the same error message comes up when trying to publish online - so it appears it's specific to my account / devices and not my network.

Previously I tried all the steps on this link:

https://helpx.adobe.com/uk/indesign/kb/upload-error-publishing-indesign-document.html

The code feedback I got from the link (https://cc-api-cp.adobe.io/api/v2/limits.):

Is:

{"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

I emailed Adobe last night and have heard nothing. 

Please can someone help. 

 

[emmelianna0D4C]

As a test, I just opened another Creative cloud account with a trial indesign subscription and the publish online feature worked fine - attached screengrab.

So it appears it's an issue with one CC account and not another.

My main CC account is all paid up.  No payment due until 31 July.  

So not sure what the issue is....

Unfortunately I have lots of published Indesign docs I rely on in main CC account so don't want to lose them.  

Hopefully someone can shed some light on what's happening....

[Eugene Tyson]

I'd 100% retry logging out of all your adobe accounts online and on your computer. 

As a test - why not try a different web browser and set it to your default web browser for the test.

[emmelianna0D4C]

Hi,

I've tried this doing a number of times and it still doesn't work.

Publish online is an essential feature of Indesign. I'm still paying a subscribtion fee for the service but can't use it.

Adobe also haven't responded to the email address they state I should contact them with regarding this issue.

Do Adobe monitor this forum?

[Eugene Tyson]

This is a user to user forum and not monitored by Adobe employees, although they do drop in from time to time. 

I'm just a user like yourself and hold no weight with them.

I'll see if I can get someone to help here.

Thanks for your patience

[mattbowron]

I have had the same issue and have gone through all the steps you have with a member of Adobe. 

It's a 100% an issue with the account and their servers, I think for me the issue first occured when I used a VPN on my computer, I think this has confused the connection of my account to the servers as I have used alternative wifi, different computers, done the whole logging out of everything and unsinstalled the entire adobe suite to no avail. Trouble is with Adobe customer care they don't seem to have the technical skill to be able to test for this as a problem. I'm considering cancelling my account and starting a new one as I think this will start a new connection with their servers but whats to say it wont happen again.

[jeand24964808]

Hello,

Unfortunately, I have exactly the same problem...

What did you do finally ? New account or did it work again ?

Thank you