Can't upload document - error #18

Report · Jul 08, 2021

Hi,

I can't upload any document new or old to Indesign at the moment.

Getting error code #18

Have tried various documents that have previously worked on two computers, tried two networks, have checked network proxies, signed out of indesign / adobe cloud and signed back in, restarted computer, restarted routers.

Running Indesign 15.1.3 on Mac High Sierra 10.13.6 (desktop) and Catalina (laptop).

Have got this code:

{"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

Urgent help appreciated.

Thanks.

Report · Jul 08, 2021

What do you mean with upload? Where to and why? If it is a server, it has nothing to do with InDesign.

Report · Jul 08, 2021

I meant that I can't publish online (to adobe's servers).

I followed all the remedial steps recommended on this forum/help page and I'm still getting this error message.

Report · Jul 08, 2021

Try these steps.

Log into your Adobe Account online.

Log out.

Log out of Creative Cloud on your Desktop application.

Open INDesign

Go to Help>SignOut

Make sure you're signed out everywhere.

Now

Close everything CC App, InDesign etc.

Open CC App

Login

Open InDesign

Ensure you're logged in.

Try again.

Report · Jul 09, 2021

Hi,

That hasn't worked either. I also tried the same steps whilst logged into through a VPN.

I also tried using my mobile phone's internet connection and the same error message comes up when trying to publish online - so it appears it's specific to my account / devices and not my network.

Previously I tried all the steps on this link:

https://helpx.adobe.com/uk/indesign/kb/upload-error-publishing-indesign-document.html

The code feedback I got from the link (https://cc-api-cp.adobe.io/api/v2/limits.):

Is:

{"_links":{"self":{"href":"https://cc-api-cp.adobe.io/api/v2/limits","type":"application/hal+json"}},"small_file_upload_limit":52428800,"rendition_size_limit":2048,"copy_job_subtasks_limit":1000}

I emailed Adobe last night and have heard nothing.

Please can someone help.

Report · Jul 09, 2021

As a test, I just opened another Creative cloud account with a trial indesign subscription and the publish online feature worked fine - attached screengrab.

So it appears it's an issue with one CC account and not another.

My main CC account is all paid up. No payment due until 31 July.

So not sure what the issue is....

Unfortunately I have lots of published Indesign docs I rely on in main CC account so don't want to lose them.

Hopefully someone can shed some light on what's happening....

Report · Jul 09, 2021

I'd 100% retry logging out of all your adobe accounts online and on your computer.

As a test - why not try a different web browser and set it to your default web browser for the test.

Report · Jul 15, 2021

Hi,

I've tried this doing a number of times and it still doesn't work.

Publish online is an essential feature of Indesign. I'm still paying a subscribtion fee for the service but can't use it.

Adobe also haven't responded to the email address they state I should contact them with regarding this issue.

Do Adobe monitor this forum?

Report · Jul 15, 2021

This is a user to user forum and not monitored by Adobe employees, although they do drop in from time to time.

I'm just a user like yourself and hold no weight with them.

I'll see if I can get someone to help here.

Thanks for your patience

Report · Nov 11, 2021

I have had the same issue and have gone through all the steps you have with a member of Adobe.

It's a 100% an issue with the account and their servers, I think for me the issue first occured when I used a VPN on my computer, I think this has confused the connection of my account to the servers as I have used alternative wifi, different computers, done the whole logging out of everything and unsinstalled the entire adobe suite to no avail. Trouble is with Adobe customer care they don't seem to have the technical skill to be able to test for this as a problem. I'm considering cancelling my account and starting a new one as I think this will start a new connection with their servers but whats to say it wont happen again.

Report · Dec 13, 2022

Hello,

Unfortunately, I have exactly the same problem...

What did you do finally ? New account or did it work again ?

Thank you

Report · Feb 26, 2024

I have had this same problem. I eventually made a new Adobe ID, and the problem went away. A day later, it was back. Next, I tried two things. First, I uninstalled my VPN. Next I tried the steps below I saw on this forum (copy pasting below) :

"Log into your Adobe Account online.

Log out.

Log out of Creative Cloud on your Desktop application.

Open INDesign

Go to Help>SignOut

Make sure you're signed out everywhere.

Now

Close everything CC App, InDesign etc.

Open CC App

Login

Open InDesign

Ensure you're logged in.

Try again."

Report · Feb 27, 2024

Hi Dylan !

Thank you for your message !

Actually, it was a big glitch on the authentification number associated with my account. I had to deal with a senior engineer and his team. It took time for the problem to be resolved, and was totally done on their side.

All the best,

J.

Report · Feb 28, 2024

Hi,

Glad to hear that it works now. The error 18 generally occurs when there is a connection issue while publishing the file. Here's an article to refer to if anyone experiences an issue with Publish Online in the future.

Thanks
Rishabh

Report · Dec 29, 2024

Ugh, it's happening to me again. I have a call pending with them to fix it but it's been days now and no call back. Frusterated because I need it for work and this seems like something only they can fix. Going to have to move our whole teams workload over to google slides going forward. What a pain.

Report · Dec 30, 2024

Hi @Dylan R35699255sktd,

I'm sorry to hear you're experiencing this issue again-especially when it's impacting your work. Let me provide you with some troubleshooting steps that might help resolve this, and I'll guide you on how to escalate it if the issue persists.

1. Clear Cached Credentials:

- Log out from your Adobe Account in all locations:
- https://adobe.ly/3VZyB48
- Creative Cloud Desktop App
- InDesign application (`Help > Sign Out`).
- Restart your computer.
- Log back into the Creative Cloud App and InDesign.

2. Check Network Connection and Firewall:

- Disable any VPN temporarily.
- Ensure your firewall or antivirus isn’t blocking Adobe servers. Add exceptions if needed.

3. Run InDesign in Safe Mode (Mac):
- Boot your Mac into Safe Mode and try publishing. This eliminates third-party software conflicts. Reference: https://adobe.ly/4a0EGCY

4. Check Server Limits:
- Ensure your file doesn’t exceed the limits mentioned here:
- File size: 50MB for small file uploads.
- Rendition size: 2048px.

5. Use a Different Browser as Default:

- Set a different browser (e.g., Chrome or Firefox) as your default browser, then retry.

6. Test on Another Device/Account:

- If possible, try logging into your account on another device to confirm if the issue is account-specific. Reference: https://adobe.ly/4a2pIwC

Alternative Workaround:

If it’s urgent, you could temporarily use a colleague’s Adobe ID or a trial account to publish your files. Alternatively, exporting your document as a PDF and using an external sharing platform could keep your project moving.

Let me know if you have any further questions or if the above doesn’t resolve the issue. I’ll do my best to assist you further.

Best,
Abhishek

Report · Dec 30, 2024

Thank you Abhishek ! I will try these now