Cannot download/install InDesign template

[Jess28445320xylc]

Nothing happens when I click 'Download'. I reached out to Virtual Assistant, waited for live agent - never came. Went on Twitter for Adobe help, someone answered then never came back, went on Adobe Care support chat (Twitter) but no one answered so I called in and was told I would be sent tutorials on how to download apps....somebody with some common sense please help.

[Eugene Tyson]

Log out on the
Adobe CC Website

Log out of CC Desktop App

Log out of InDesign (Window>Help>Log out)

Restart

Login on on the CC website

Logn to CC Desktop

Login to Adobe Indesign (Window>Help>Login) (once Indesign is opened - you may already be logged in)

Try again.