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Every time I am trying to open indesign documents, use indesign and/or quit indesign the same message pops up " Cannot handle the request because a modal dialog or alert is active". I have no clue what to do and am very desperate ! please help
If you cannot shut down your Mac, here are some methods, at least one of which should work:
(1) On most Mac models, you can force an application to Force Quit. Press Cmd + Option + Escape, and you'll see a dialog like this:
Select Adobe InDesign and Force Quit.
(2) That's the best way, but if it doesn't work, you can press the Power button on most Macs and you'll be given a Restart or Shut Down option which would shut down all your applications.
(3) Unplug your computer as a last resort.
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Try restarting your computer.
Try resetting the preferences
Set preferences in Adobe InDesign
If the above don't help post to this forum an image of your screen including the message and the entire InDesign interface.
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i am unable to shut my mac book down. i am stuck
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If you hold down the Command, Option and Escape keys you will bring up a Force Quit Applications box. Can you kill InDesign from there?
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brilliant thank you!!
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If you cannot shut down your Mac, here are some methods, at least one of which should work:
(1) On most Mac models, you can force an application to Force Quit. Press Cmd + Option + Escape, and you'll see a dialog like this:
Select Adobe InDesign and Force Quit.
(2) That's the best way, but if it doesn't work, you can press the Power button on most Macs and you'll be given a Restart or Shut Down option which would shut down all your applications.
(3) Unplug your computer as a last resort.
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brilliant thank you!!
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My problem is not that I don't know how to quit it, but simply out of the sudden I can't use Indesign because of this message 'Indesign cannot handle the request because a modal dialog or alert is active'
Does anybody know how I can resolve this? I tried to uninstall and reinstall the programm but nothing has changed and I'm really struggling to know what to do... Thank you
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Hi, did you ever figure out the problem? Im having the same issue where I can force quit the app easily but it simply won't work or open documents. Thanks
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Hi, try this video. It helped me to open new documents / it hasn't been the same tho (somehow it doesn't save the history but at least I can open new documents and work).
https://www.youtube.com/watch?v=rvzPcuMThXk&t=33s
Hope you'll be able to make it work!
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Thank you. Helped me too
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i have the same problem now!
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 It may be helful with a New Year Production
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this does not solve the problem. it quits the app but the problem comes back when it is opened again.
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You double posted, the answer is already here;
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The answer wasnt a fix, it was just a solution on how to quit indesign. We all want to know how to resolve the issue so it doesnt persist. Force quiting in the middle of your work kinda sucks.
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Not a fix
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I just had this issue. I fixed it by:
1) Go to creative cloud.
2) Uninstall Indesign.
3) Reinstall Indesign.
Once I reinstalled the app. Everything was working properly and I could open all my files.
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Hi ,
Thank you for reaching out and sharing the solution that worked for you. I am sure it will help other community members. If it happens again, before uninstalling, you can try to close Adobe-related processes from the task manager/activity monitor and restart your computer then check again.
Thanks
Rishabh