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Cannot open the indd file

New Here ,
Feb 02, 2023 Feb 02, 2023

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Hi, 

 

I Have a working file that I worked in ID2023 then when I opened it the day after it doesn't open anymore.

Other working files are opening though.

 

 

Can anyone help? 🥺 Thanks in advanceScreenshot 2023-02-03 at 1.49.59 PM.png

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Community Expert ,
Feb 02, 2023 Feb 02, 2023

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  1. Do you want to open it on the same computer or did you save it on a shared server or cloud file? Then go with right mouse click in Finder or Explorer and choose make offline available.
  2. Do you see a lock sidecar file? Delete it.
  3. Do you try to open it with anouther version than CC 2023, an older version to open the file? Then use the latest version.

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New Here ,
Feb 02, 2023 Feb 02, 2023

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Hello, Just using the same computer, didnt saved it on cloud or shared server. Where do i find this lock sidecar file? Yes my indesign app is updated as it says on CC app manager list. Still wont open

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Look for a file with a .idlk extension in the same folder as the file that will not open and delete thaat.

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New Here ,
Feb 03, 2023 Feb 03, 2023

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There is no such file in the same folder.

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Which way did you try to open the file?

Double-click or through the menu file-open?

 

Btw. what OS ar you using and where (folder) is the file stored?

 

Regards

Stephan

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New Here ,
Feb 05, 2023 Feb 05, 2023

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Double-click and through file-open.

MacOS Ventura 13.2.

Storing my files to External Drive Passport Seagate (1tb).

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Community Expert ,
Feb 06, 2023 Feb 06, 2023

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LATEST

So maybe you have a permissions problem accessing the external drive.

I've read that with the latest MacOS InDesign must get permission to access all harddrives and that this can be done in system settings under security.

But as I do not have MacOS 11 or newer I can not tell what exactly to do.

But there are a few threads related to this.

 

Regards

Stephan

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Community Expert ,
Feb 03, 2023 Feb 03, 2023

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Is your OS set to show file extensions? If not you really can't tell what sort of file you're trying to open...

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New Here ,
Feb 05, 2023 Feb 05, 2023

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OS is set to show file extensions. 

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Community Expert ,
Feb 05, 2023 Feb 05, 2023

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Will it open if you move it to your desktop? There are apparently a number of recent changes to how permissions work on Mac OS that are causing issues for some users.

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Community Expert ,
Feb 05, 2023 Feb 05, 2023

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That is not an error you'd get with an file created in a later version, so I think we can eliminate that.

 

If that file is in an iCloud, OneDrive, Google Drive, or Dropbox folder, make sure that the entire folder is not taking advantage of a smart sync feature and that all files are readily available on the hard drive.

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