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A
Anonymous
September 2, 2020
Answered

Cannot recover file because it "cannot be found"

  • September 2, 2020
  • 1 reply
  • 1311 views

Hello,

I'm running the latest Indesign on a MacBook (latest OS). Today Indesign crashed while I was working on a file. When I restart Indesign, it asks me whether I want to recover the file and if I confirm, it tells me that the file could not be found. 

This might be because it is on a NAS? I can open the file from the NAS, however it is still the old version without the edits from today. Is there any way of recovering it? I also have Time Machine Backups of Indesigns local Recovery folder.

 

I've also noticed that I cannot open NAS files with the open recent icons, but it works with the open dialogue. Maybe this is a related bug? see image

 

Quick help would be appreciated very much 🙂

This topic has been closed for replies.
Correct answer David Popham

The file path is practically impossible to decipher from the Preferences > File Handling dialog. Visit the InDesign file recovery Help page to see the default file paths to the InDesign Recovery folder for both Mac and Windows.

1 reply

Mike Witherell
Community Expert
Mike WitherellCommunity Expert
Community Expert
September 7, 2020

InDesign menu > Preferences > File Handling > Document Recovery Data

 

Here you will see the path to a recovery folder. Have a look in that folder. Maybe the backup file is in there.

Mike Witherell
A
Anonymous
September 7, 2020
  • Thanks, but how can I see the full path there? 
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