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Answered

Cannot Save Documents in InDesign CC 2018—Error When Working from Server

Forum|Forum|7 years ago
June 14, 2018
5 replies
11530 views

Hello everyone,

I've upgrade to Indesign CC 2018 (13.1.0.76) from CC 2017 and now everytime I want to save a document (new or existing) the same error message appears.
"Cannot save the document. It may be opened by other aplications. Close applications and try again. You may also use Save As to save it into a new document."

The Save As option works fine, but for my worklow this is unacceptable. When I work localy, the problem doesn't present itself only when I want to work from a company server. I have permission to read and write on the server. I have no idea what the problem is.

Before updating everything worked fine in the 2017 version.

I know there already exist a topic about the same issue, but it was never solved and its already a few years old.

So i thought I open up a new one.

Does anyone have a solution??

<Title renamed by MOD>

Correct answer Rishabh_Tiwari

It always works when I save it to the desktop. Problem in that is I keep all my files on an external hard drive, so I have opened it from the external hard drive, but it won't save back to it--even when I tell it to replace the old file.

Sorry for the delay in response. Please try the steps shared below:

First go to System Preferences -> Security & Privacy -> Accessibility -> Unlock in lower left -> Add desired Adobe Softwares -> Make sure they are checked
Next, scroll in the left column to "Full Disk Access" -> Add desired Adobe Software -> Make sure they are checked
Lock in the lower left
If open, software will need to be quit and restarted for changes to take effect.

Let us know if this helps or if you need any further assistance.

Regards

Rishabh

N

Nicole3630066585dq

Participant

I have been having this issue ever since i received an InDesign update 2 days ago. Your solution above does not help. I am working in a corporation where files are stored on a SharePoint drive whereas this is where they are also saved. I had no issues prior to the update. Please advise

leo.r

Community Expert

If you’re on Windows, then check out this thread:

Is that the problem you’re having?

A

Amy23607979jdvh

Participating Frequently

I have the same problem likely after upgrading the InDesign application to newer version. I cannot save my file every time I edit the form. It said “InDesign is unable to perform the requested operation on the file, it has been damaged”.

N

Nicole3630066585dq

Participant

I just had the same thing and I tried the solution to be of ZERO help.

leo.r

Community Expert

JemShaw

Inspiring

Why, after so many years, does Adobe continue to blame any imaginary problem that occurs to them instead of admitting that, as this problem occurs only on their increasingly flakey products, it's something they need to fix. I run Windows 11, fully updated, my CC applications are up to date, so are my screen drivers, passport and TV licence. I save to the SSD on my machine. No one else uses my machine and every non-CC application saves reliably. Just once, Adobe, break your usual habit and actually fix something your subscribers have suffered from for years!

Randy Hagan

Community Expert

Are you saving these InDesign files to a cloud-based location? Or opening it from there on multiple computers?

I ask this because almost universally when you cannot save a file, but you can always save as with that file, it means there is a conflict between the previously-saved file and the InDesign-created temporary file which holds changes made to the document.

There are a number of reasons why that would be, as well as options for fixing the problem. Sometimes it's a conflict between file types/suffixes between InDesign template and document files. Sometimes it has to do with network file privileges and stepping outside those privileges when working with InDesign files. Generally, it happens by juggling InDesign files between cloud locations and local/network folders.

We'd need some more information from you to discern which situation(s) apply to your problem, because what you're doing to create the symptoms will determine what fixes will cure your problem. I've got my suspicions, but it's hard tellin' not knowin' your specific situation. With more information, we can help you find the cure.

Randy

S

spookie2

Participant

I have the same issue--cannot save document- may be open in other applications- however I don't know where else it may be open. I work on a mac and save all my work on an external hard drive. So I don't know where to look to fix it. Help please!

HARSHIKA_VERMA

Community Manager

We also see this problem randomly in Windows 11 Pro using InDesign v19.2 x64

An existing document is opened.
Some changes are made.
We try to save BUT instead receive error message: "Cannot save the document. It may be open by other applications. Close applications and try again. You may also use Save As to save it into a new document. "
(We make certain it is NOT open in other applications - not even Windows file manager.)
Would be nice just to save and update the document like normal. We don't want to be creating multiple copies to have floating around everytime we want to save the progress of a current document.
What a nuisance.

Hi @RLChris121,

Sorry to hear you are unable to save the document. Would you mind trying updating to InDesign current version, i.e 19.4, and let us know if the issue still persists?

Please also let us know if it's happening with all documents or with a specific document.

We will try our best to help.

Thanks,

Harshika

Bill Silbert

Community Expert

What operating system are you running?

K

karinh11446705Author

Participant

I'm running Windows 7 Professional; 64 bit.

Bill Silbert

Community Expert

I suggest speaking to your network administrator to see if the network software being used has been updated to be compatible with CC 2018. Since you are still working on Windows 7 it seems likely that your network has not been updated and could be quite old. Aside from that I would suggest working locally and backing up to the server at the end of each work session.

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