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Delightful_Dragonfly0D4C
Known Participant
Apr 30, 2021 2:34 PM UTC
Question

Cannot save or undo after latest InDesign update

Over the past couple weeks, InDesign files have randomly been unable to save or undo while working on a file. The key commands to not work, and the commands are grayed out in the menu.

 

If I try to quit and click "save" in the window that pops up ("save changes to the document before closing?"), I just get a message that the file was unable to save.

 

I have tried force quitting, reopening files, and quickly saving them as new files to see if it was a specific file corruption, but the issue is still there.

 

I'm unable to save my work, and currently unable to complete projects, so this is unnacceptable.

 

I'm using InDesign 16.1 on a Macbook Pro with Big Sur 11.2.3. (Everything is up to date.) No weird plugins or tablets.

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2 replies

vladan saveljic
vladan saveljic
Inspiring
Apr 30, 2021 2:40 PM UTC

you could try to delete InDesign preferences

Using a keyboard shortcut:
  1. (Windows) Start InDesign, and then immediately press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
  2. (Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control. Click Yes when asked if you want to delete preference files.
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    Delightful_Dragonfly0D4CAuthor
    Known Participant
    Apr 30, 2021 2:49 PM UTC

    Thank you! This seems to be working for the time being. Will report back if it keeps happening!

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