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Cannot share document with Adobe Fonts between Mac and PC

Community Beginner ,
Mar 07, 2024 Mar 07, 2024

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Hello, pretty desperate here.

I receive the InDesign package from the typesetter that uses MacOS and no fonts included because they are Adobe Fonts. No problem, I have the SAME fonts (Roboto/Merriweater) also from the Adobe Fonts, that's why we both pay subscriptions, right?

Well, guess what?

Font are not recognized! Their Roboto becomes "Roboto(OTF)" on my version.

So, I open the file, change the styles to use the same fonts, but the content is no longer aligned. Paragraphs are completely messed, my content is more compressed somehow and I have more lines. This means that instead of fixing the small things, I need to ask them ALL the time. This is not acceptable. There is no use for me to have the Adobe Fonts if they are not consistent across platforms!

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correct answers 1 Correct answer

Community Expert , Mar 07, 2024 Mar 07, 2024

I receive the InDesign package from the typesetter that uses MacOS and no fonts included because they are Adobe Fonts.

 

If your typesetter is activating Roboto from Adobe Type then, in order to avoid version conflicts you will need to do the same. If you check Type>Find/Replace Font and click More Info, you can get the path of the document fonts. If the font is activated from Adobe Fonts the Path will be listed as Activated from Adobe Fonts:

 

Screen Shot 18.png

 

If you have your own version of Roboto installed

...

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Adobe Employee ,
Mar 07, 2024 Mar 07, 2024

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Hi,

 

Sorry to hear about the trouble. Please try the suggestions shared in these similar discussions:

https://adobe.ly/3Pdp0Ds

https://adobe.ly/3P6INnN

Let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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Do you have another version of Roboto installed?

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Community Expert ,
Mar 07, 2024 Mar 07, 2024

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I receive the InDesign package from the typesetter that uses MacOS and no fonts included because they are Adobe Fonts.

 

If your typesetter is activating Roboto from Adobe Type then, in order to avoid version conflicts you will need to do the same. If you check Type>Find/Replace Font and click More Info, you can get the path of the document fonts. If the font is activated from Adobe Fonts the Path will be listed as Activated from Adobe Fonts:

 

Screen Shot 18.png

 

If you have your own version of Roboto installed in one of your local font folders the Path will be to a local folder something like this:

 

Screen Shot 19.png

 

You will need to disable your local version (disable it with your font manager, or move it out of its font folder) and then if it doesn’t auto activate, login and activate the Adobe Type version here:

 

https://fonts.adobe.com/fonts/roboto

 

 

 

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Community Beginner ,
Mar 08, 2024 Mar 08, 2024

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Thanks for your suggestion, I will try to check if I missed anything, but we both installed both fonts from Adobe Fonts specifically for the project.  I will report upon further investigation.

 

Best regards

Elisa

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Community Expert ,
Mar 08, 2024 Mar 08, 2024

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but we both installed

 

Just to clarify, you cannot download and install fonts from Adobe Fonts into one of your local font folders—they have to be activated from your Adobe Fonts account by clicking an Add font button on the Adobe Type web page.

 

Activated fonts do get copied into an invisible directory in your system so they can be accessed when you are off line, but the invisible font files cannot be shared and might conflict with the same font from a different vendor downloaded and installed in one of your System’s font folders.

 

Not all Adobe Fonts are exclusive to Adobe, a font like Roboto is also available as freeware from Google and could have been downloaded from Google and installed in your system font folder creating a conflict. You have to choose whether you want to use the cloud version or the installed version.

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Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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Thanks @rob day 

I removed all files from windows installation, even the ones that were installed by Adobe Font manager with "available for non-Adobe apps" , found that some fonts I had activated online were not activated on the apps (red dot), retried activation and now all my files are correctly opened! 

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