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Participant
November 16, 2021
Question

Cannot update Getty Images Plugin

  • November 16, 2021
  • 3 replies
  • 316 views

After I updated all of my Creative Cloud apps, two of my plugins said they were incompatible. Getty Images and iStock. Understandable, they need time to update the plugins to work with the new versions of InDesign, Photoshop, and Illustrator. However, for a while now the Getty plugin says that there is an update. But every time I try to update it, I get error code -6.

 

When are we going to have updates for these plugins that actually work and install? I miss having them in my apps.

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3 replies

Participant
November 17, 2021

Thank you. I have sent a message to Getty support about it.

Community Expert
November 17, 2021

As @BobLevine mentioned, since these are third party extensions/plugins you will have to contact the developer for any update issues. Adobe provides all the support to developers to make appropriate changes to their software as soon as they can so that the developer can transition their software to the new version of InDesign smoothly, but sometimes the plugin/extesion does take time so it's always better to be in sync with the developer to know the update timeline before deciding to update the InDesign itself.

-Manan

-Manan
BobLevine
Community Expert
Community Expert
November 16, 2021
Contact them. They're the ones that are going to have to troubleshoot it.