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Cant select text in Indesign CC 2017

Explorer ,
Nov 04, 2016 Nov 04, 2016

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If I attempt to select text in the new Indesign, the program freezes. I've restarted 5x now. How can I enable the updated INDD to select text without freezing?

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correct answers 1 Correct answer

Adobe Employee , Nov 04, 2016 Nov 04, 2016

Hi Amy,

Could you please check the same workflow after unchecked the type Contextual control preference?

Navigate to Preference -> Advance Type -> Type Contextual controls and unchecked it.

Also please email me the document at vinchauh@adobe.com. It will help us in finding the root cause for the issue.

Regards,

Vineet

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Community Expert ,
Nov 04, 2016 Nov 04, 2016

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Moved out of the Forum Lounge (no technical support is available there) and to the InDesign forum.

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Community Expert ,
Nov 04, 2016 Nov 04, 2016

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Adobe Employee ,
Nov 04, 2016 Nov 04, 2016

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Hi Amy,

Could you please check the same workflow after unchecked the type Contextual control preference?

Navigate to Preference -> Advance Type -> Type Contextual controls and unchecked it.

Also please email me the document at vinchauh@adobe.com. It will help us in finding the root cause for the issue.

Regards,

Vineet

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Participant ,
Nov 29, 2016 Nov 29, 2016

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Hi Vineet (and Amy).

I had the exact same problem. Turning off Contextual Controls DID make the problem go away. Then I re-checked the Contextual boxes, and the problem returned, so it's definitely the cause ... or related to it.

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Explorer ,
Jan 11, 2017 Jan 11, 2017

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Hi Vineet,

Problem resolved by disabling Type Contextual Controls (both checkboxes), which is great, but no longer have the CC2017.0 feature I most looked forward to. Look forward to a fix in future update.

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Adobe Employee ,
Mar 10, 2017 Mar 10, 2017

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Hi All,

A solution for this issue is provided at Troubleshoot text selection issues. Please try the steps mentioned in the link.

Note: You need not to turn off the preferences now with this solution, and should be able to work fine.

Please share your feedback.

Thanks,

Monica Singh

InDesign Team

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