CC2019 Content Aware Fit crashes everytime

[Eugene Tyson]

Decided to show off CC2019 to some colleagues and the Content Aware Fit  is crashing all the time.

It's a newly created document.

Images are stored on server - thought this was the problem - moved all images to desktop - still crashes.

Saved the file to IDML and opened that and resaved it.

Reset the preferences

Shut down/End Task of all non-essential programms, including anti-virus.

Any ideas?

CC2019 build

[Laubender]

Hi Eugene,

are you running Content Aware Fit enabled in preferences?

Or are you testing the function with selected frames?

What kind of images are placed?

Only pixel based formats?

Regards,
Uwe

[Eugene Tyson]

Tried eps, psd, tiff etc all crash.

[Laubender]

Hm.

To test that I'd need your document and the images.

I'm also on Windows 10, but I see no crash with my tests with Content Aware Fit.

Sometimes bad results, yes, but no crashes.

Regards,
Uwe

[Eugene Tyson]

Thanks - sent you a DM there with a dropbox link.

[Eugene Tyson]

Hi Uwe

Tried it without the preference option - and it crashes.

WIth the preference option on - it crashes

Images - jpg pixel based.

I could try with tiff or eps etc.

[AnshulJain19]

Hi Eugene,

Is InDesign crashing when placing an image?

Is it happening with few specific images or most of the images?

Can you please share your problematic image to ansjain@adobe.com.

Regards

-Anshul

[Eugene Tyson]

Thanks - it happens on any image.

File share on the way to you.

Kind regards

Eugene

[Eugene Tyson]

I embedded the images - but it doesn't make a difference if they are embedded or not.

[Laubender]

Hi Eugene,

I tested both ways. Embedded and unembedded images.

No crashes so far.

What did not work very good:

The Content Aware Fit button in the Control panel. Only minimal changes visible.

What worked "better" or should I say more visible:

The context menu after selecting the images.

Regards,
Uwe

[Eugene Tyson]

Sorry - never answered you properly

I can go File>Place and place any image. That part works fine.

It's when I press the Content Aware Fit button anywhere in the programme, property panel, control panel, object>fitting options and anywhere really.

Turning on the preference for it will crash the programme on the placing of the image.

[Eugene Tyson]

It is probably just something on the computer, some file to dump and let it regenerate.

I was using it last night on the laptop testing it out.

Tried on the work PC today and it doesn't work at all.

[Eugene Tyson]

Sorry for the sideways video - but it shows what's happening

[Laubender]

Hi Eugene,

my browser says "This video is not available".

Regards,
Uwe

[Eugene Tyson]

So does mine. It was working...

Anyway.I have a support logged and once I get the solution I'll post it here.

Thanks for all your help!

[Eugene Tyson]

Updated graphics driver to latest - no effect.

Ran a Dell systems configurator, and it downloaded a bios update, firmware update and a few other updates.

Once these updated - the programme is now working as expected.

[Srishti Bali]

Hi All,

We have fixed this issue in our latest release InDesign CC2019.0.1. I would recommend you to upgrade to the latest version as it is more robust.

Let me know if you still face this issue.

Regards,

Srishti

[Srishti Bali]

Hi all,

Sorry about the miscommunication, this patch update is on Prerelease at the moment. I believe it will officially available soon. Please find more details here: Adobe Prerelease

Regards,

Srishti