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Clara27417331uzcs
Participant
April 7, 2025
Question

command+Z shortcut (Undo) does not work, Indesign specific

  • April 7, 2025
  • 5 replies
  • 901 views

Hey everyone, my command+Z shortcut for »Undo« doesn't work in Indesign, and I can't find the source of error. The problem is Indesign-specific, because the rest of the Adobe programs work with command+Z, as do all other programs on my laptop. I already re-downloaded Indesign, set it up again, checked for missing links and am now at the end of my wits. Can somebody help me? :=) xx, clara

    5 replies

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    April 8, 2025

    Hi @Clara27417331uzcs,

     

    Could you please confirm the version of InDesign you're using and the operating system details? That’ll help us dig a little deeper into this.

    In the meantime, I hope Robert’s suggestion helped. If you're running any Font Manager or have any extra plug-ins installed with InDesign, try temporarily disabling them. To further rule out third-party conflicts, you can also try starting your system in Safe Mode and see if the issue still occurs:

    macOS: https://adobe.ly/3EnUpAJ
    Windows: https://adobe.ly/4ldhlmS

    As Bill mentioned, please check if Edit > Undo works, and if it’s just the shortcut that isn’t responding.

    You can also try creating a new admin user profile and test the shortcut there to help isolate the issue:
    New user on macOS: https://adobe.ly/4ljduEO
    New user on Windows: https://adobe.ly/4cu06di

     

    Let us know how it goes.

     

    ^
    Abhishek

    C
    Clara27417331uzcsAuthor
    Participant
    April 8, 2025

    hi again, thanks for all your input, sadly nothing solved the problem until now. I'll retrace what I did, first of all, i have the newest InDesign Version, and a MacOs Sequoia 15 that i bought 1,5 months ago.

    • i reset „preferences on quit” on indesign
    • „edit>undo” is working to undo my last action, it is ONLY the key command that is not working
    • i am not using any third party plug-ins in neither Indesign nor in my entire operating system
    • i also don’t use a fontmanager
    • i also restarted my system in safe mode, and the issue is still occurring.
    • all other shortcuts are responding. and as mentioned all shortcuts including the key command „edit>undo” work in photoshop and illustrator, so the problem must be indesign specific.

    thank you so much for your help, i really appreciate it since i don't know how to solve this seemingly small problem which is nontheless disrupting my workflow. 

    C
    Clara27417331uzcsAuthor
    Participant
    April 8, 2025

    another maybe important thing is, i am sharing my creative cloud with my sister, and the issue is only popping up on my Indesign, not on hers.

    Robert at ID-Tasker
    Robert at ID-Tasker
    Legend
    April 8, 2025

    @Clara27417331uzcs 

     

    Do you run any extra software, together with InDesign - like a FontManager - or have any extra plugins installed in InDesign?

     

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    April 8, 2025

    Is it just the key command that is not working or is Edit>Undo also not working to undo your last action? Are you using any third party plug-ins in either your InDesign or operating system? If so try disabling them and see if the problem persists.

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    April 7, 2025

    Also check your keyboard shortcuts. Edit > Keyboard Shortcuts... and be sure the shortcut is properly assigned if you are using a custom set.

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      April 7, 2025

      Try resetting your preferences:

      InDesign 19.3 and newer go to Preferences > General > and click on "Reset Preferences on Quit" and then quit and restart.

      Or
      Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
      macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
      A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.



      More in-depth cleanse of preferences

      https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

        C
        Clara27417331uzcsAuthor
        Participant
        April 8, 2025

        thank you for your quick answer! i tried all of the above and nothing worked. my keayboard shortcuts are also in place. is there anything else i can do or how do i move forward? 

        Peter Spier
        Community Expert
        Peter SpierCommunity Expert
        Community Expert
        April 8, 2025

        Have you tried a re-boot?

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