command+Z shortcut (Undo) does not work, Indesign specific

[Clara27417331uzcs]

Hey everyone, my command+Z shortcut for »Undo« doesn't work in Indesign, and I can't find the source of error. The problem is Indesign-specific, because the rest of the Adobe programs work with command+Z, as do all other programs on my laptop. I already re-downloaded Indesign, set it up again, checked for missing links and am now at the end of my wits. Can somebody help me? :=) xx, clara

[Eugene Tyson]

Try resetting your preferences:

InDesign 19.3 and newer go to Preferences > General > and click on "Reset Preferences on Quit" and then quit and restart.

Or
Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.



More in-depth cleanse of preferences

https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

[Clara27417331uzcs]

thank you for your quick answer! i tried all of the above and nothing worked. my keayboard shortcuts are also in place. is there anything else i can do or how do i move forward? 

[Peter Spier]

Have you tried a re-boot?

[Peter Spier]

Also check your keyboard shortcuts. Edit > Keyboard Shortcuts... and be sure the shortcut is properly assigned if you are using a custom set.

[Bill Silbert]

Is it just the key command that is not working or is Edit>Undo also not working to undo your last action? Are you using any third party plug-ins in either your InDesign or operating system? If so try disabling them and see if the problem persists.

[Robert at ID-Tasker]

@Clara27417331uzcs 

Do you run any extra software, together with InDesign - like a FontManager - or have any extra plugins installed in InDesign?

[Abhishek Rao]

Hi @Clara27417331uzcs,

Could you please confirm the version of InDesign you're using and the operating system details? That’ll help us dig a little deeper into this.

In the meantime, I hope Robert’s suggestion helped. If you're running any Font Manager or have any extra plug-ins installed with InDesign, try temporarily disabling them. To further rule out third-party conflicts, you can also try starting your system in Safe Mode and see if the issue still occurs:

macOS: https://adobe.ly/3EnUpAJ
Windows: https://adobe.ly/4ldhlmS

As Bill mentioned, please check if Edit > Undo works, and if it’s just the shortcut that isn’t responding.

You can also try creating a new admin user profile and test the shortcut there to help isolate the issue:
New user on macOS: https://adobe.ly/4ljduEO
New user on Windows: https://adobe.ly/4cu06di

Let us know how it goes.

^
Abhishek

[Clara27417331uzcs]

hi again, thanks for all your input, sadly nothing solved the problem until now. I'll retrace what I did, first of all, i have the newest InDesign Version, and a MacOs Sequoia 15 that i bought 1,5 months ago.

• i reset „preferences on quit” on indesign
• „edit>undo” is working to undo my last action, it is ONLY the key command that is not working
• i am not using any third party plug-ins in neither Indesign nor in my entire operating system
• i also don’t use a fontmanager
• i also restarted my system in safe mode, and the issue is still occurring.
• all other shortcuts are responding. and as mentioned all shortcuts including the key command „edit>undo” work in photoshop and illustrator, so the problem must be indesign specific.

thank you so much for your help, i really appreciate it since i don't know how to solve this seemingly small problem which is nontheless disrupting my workflow. 

[Clara27417331uzcs]

another maybe important thing is, i am sharing my creative cloud with my sister, and the issue is only popping up on my Indesign, not on hers.

[Robert at ID-Tasker]

@Clara27417331uzcs 

Can you try and clear so called "cache"?

https://community.adobe.com/t5/indesign-discussions/reset-indesign-preferences-and-other-troubleshoo...

and then:

Reset InDesign preferences more deeply (3)

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