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terim89537145
Participant
August 12, 2021
Question

Computer freezing with Adobe CC products

  • August 12, 2021
  • 4 replies
  • 3096 views
For the last few days (during a particularly crazy project time--of course), my computer has been freezing up when using (so far) InDesign, Photoshop and Acrobat Pro. I've had to do hard and soft reboots several times--including about 6 reboots in the span of about 30 minutes today. Please help. I use CC 2021 products on a Windows PC (all updates to date made).
 

4 replies

andyb31425377
Known Participant
May 17, 2022

This top answer is total BS and the usual line of rubbish supported by Adobe's "community support". 

 

If Adobe is ruining your life, search for "optimising performance" and whatever app you are using. Lightroom for example, will run a bazillion times faster if you set it to use smart previews for image editing, close down all the panels for histogram, sharpening and the like when not in use, set the camera raw cache on a disk with plenty of free space and enlarge its size, and various other hacks etc. 

 

Adobe applications are notorious for being designed as if every user should be expected to be running a £20k workstation and their bloatware ridden, auto-updating, resource sapping software is so capable of crashing your machine that it has become subject of jokes on Robot Chicken. 

 

It absolutely can and will freeze your machine if given half an opportunity. 

Community Expert
May 17, 2022
quote

This top answer is total BS and the usual line of rubbish supported by Adobe's "community support". 

 

Adobe applications are notorious for being designed as if every user should be expected to be running a £20k workstation and their bloatware ridden, auto-updating, resource sapping software is so capable of crashing your machine that it has become subject of jokes on Robot Chicken. 

 

It absolutely can and will freeze your machine if given half an opportunity. 


By @andyb31425377

Well, that's not true.

Firstly:

We're not Adobe's "community support" - we are Adobe Community Professionals, with a badge by our names as recommended high-ranking forum members who help other users just like ourselves. 

 

We do not work for Adobe.

 

Secondly:

With no issues, I have a €1000 laptop that runs Photoshop, Illustrator, and InDesign.

 

A lot of the time when I've helped people resolve the computer issues they had issues with Adobe products it was usually due to a systems upgrade, an unrelated application update, firewall, or other 3rd party interference. 

 

But the first thing people do is come here and complain that Adobe is ruining their life. 

It's not true.

 

Computers are machines. 

Just like any other machine it needs to be maintained. 

If you own a car you likely change the tires, top-up the oil, put petorl/diesel in regularly, change the wipers - and when the time comes bring it for a tune-up with the garage. 

 

A lot of the times - it's just people not maintaining their hardware/software/firmware/drivers/general computer maintenance. 

 

 

Unfortunately for them, they don't know how to fix it.

 

Fortunately for them, there's free help here from seasoned professionals to lend a hand to a fellow user.

Community Expert
May 18, 2022

I'm perfectly chilled out thanks. I wasn't insisting you respond. 

 

However, to further my point, I am running an i5 11400, with 16GB of DDR4 3000 Mhz, all on SSD's although not top of the range they perform perfectly adequately, on an ASUS TUF mobo so not bottom range chipset, higher spec cooling, and a GTX 1050ti. So specs that would obliterate a £1k laptop. In my music product DAW, I can run insane numbers virtual instruments, VST plugins etc, etc, all from an array of different developers. 

 

And yet I can happily have lightroom crash my machine producing a panorama of just 3 42mpg raw files, simply because I haven't gone back into preferences, selected use smart previews when image editing, have a few panels open etc. 

 

Now if Adobe's software was being designed properly, it would not assume it's fine to bottleneck my SSD to 100% utilisation locking me out of using it and making a 30 second operation take fifteen minutes, and would simply either manage it's processes to allow my machine to retain background functionality, or would automatically swap onto using smart previews for high intensity operations, and automatically switch back to high quality when I am performing simple editing. This would mean I could actually determine how sharp images are, and also work on complex compositions, without having to routinely hack adobe's poor optimisation of resource management. Hell if its properly optimised, why is the nature of the preview file being used affecting the performance of blending multiple images at all? Do I need a preview during a render operation?

 

If there was an insufficient amount of spare hard disc room for the camera raw cache it would warn me (but actually it is clearly using more than is set as the limit in the software itself as multiple users on the web have suggested moving this onto a disk with more headroom as a performance improver and I can verify the voracity of those claims from direct experience). 

 

So I find it strange, that an adobe community "professional" as you have corrected me, would immediately defer to blaming the machine, rather than advising people to take logical and demonstrably accurate advice on how to improve performance before assuming a fault that could cost them huge amounts of time, money and stress solving by repeating the same diagnosis by trial error that so many users have clearly experienced, that there is a mountain of performance optimisation guides for adobe products being offered by industry professionals on other websites. 

 

The only logical answer I can find, is that this is basically a propaganda platform. And hence I enjoy occassionally coming on here and taking a nice big steamer on their efforts to present a glittering facade. 


You're welcome to start your own thread and perhaps we can address these issues you have.

 

At the moment it's not helping the OP or addressing their current issue. 

 

Thanks

Peter Spier
Community Expert
Community Expert
August 14, 2021

As Bob says, this sounds a lot like a hardware problem, hard drive or RAM, but I've also seen cases where extremely large files cause problems for ID, particularly on a system with minimum resources. One of the main things that can cause such file bloat is pasting graphics instead of placing (linking).

BobLevine
Community Expert
Community Expert
August 14, 2021

An application cannot freeze the entire system unless there's something seriously wrong. Whether it's a bad driver, bad RAM or something else, I don't know.

While it may be the CC apps exposing it's not the CC apps causing it.

terim89537145
Participant
August 14, 2021

Thank you all for your insights. I was in the middle of a crisis project and didn't fully have time to explore--just kept rebooting. Yes, I believe that Bob is right, that it was not caused by the Adobe products (nor Windows, nor a conflict between the two). I now believe, after further investigation, that it was a graphics card problem. I also realized that my computer was five years old and likely failing. So I've purchased a new computer and will start afresh! 

Community Expert
August 14, 2021

What are your computer specs?

  1. Hard drive space
  2. RAM
  3. Graphics Card

 

As it's happening with all apps

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html