Participant

Question

Computer freezing with Adobe CC products

Forum|Forum|4 years ago
August 12, 2021
4 replies
3093 views

For the last few days (during a particularly crazy project time--of course), my computer has been freezing up when using (so far) InDesign, Photoshop and Acrobat Pro. I've had to do hard and soft reboots several times--including about 6 reboots in the span of about 30 minutes today. Please help. I use CC 2021 products on a Windows PC (all updates to date made).

Performance

andyb31425377

Known Participant

This top answer is total BS and the usual line of rubbish supported by Adobe's "community support".

If Adobe is ruining your life, search for "optimising performance" and whatever app you are using. Lightroom for example, will run a bazillion times faster if you set it to use smart previews for image editing, close down all the panels for histogram, sharpening and the like when not in use, set the camera raw cache on a disk with plenty of free space and enlarge its size, and various other hacks etc.

Adobe applications are notorious for being designed as if every user should be expected to be running a £20k workstation and their bloatware ridden, auto-updating, resource sapping software is so capable of crashing your machine that it has become subject of jokes on Robot Chicken.

It absolutely can and will freeze your machine if given half an opportunity.

E

Eugene Tyson

Community Expert

This top answer is total BS and the usual line of rubbish supported by Adobe's "community support".

Adobe applications are notorious for being designed as if every user should be expected to be running a £20k workstation and their bloatware ridden, auto-updating, resource sapping software is so capable of crashing your machine that it has become subject of jokes on Robot Chicken.

It absolutely can and will freeze your machine if given half an opportunity.

By @andyb31425377

Well, that's not true.

Firstly:

We're not Adobe's "community support" - we are Adobe Community Professionals, with a badge by our names as recommended high-ranking forum members who help other users just like ourselves.

We do not work for Adobe.

Secondly:

With no issues, I have a €1000 laptop that runs Photoshop, Illustrator, and InDesign.

A lot of the time when I've helped people resolve the computer issues they had issues with Adobe products it was usually due to a systems upgrade, an unrelated application update, firewall, or other 3rd party interference.

But the first thing people do is come here and complain that Adobe is ruining their life.

It's not true.

Computers are machines.

Just like any other machine it needs to be maintained.

If you own a car you likely change the tires, top-up the oil, put petorl/diesel in regularly, change the wipers - and when the time comes bring it for a tune-up with the garage.

A lot of the times - it's just people not maintaining their hardware/software/firmware/drivers/general computer maintenance.

Unfortunately for them, they don't know how to fix it.

Fortunately for them, there's free help here from seasoned professionals to lend a hand to a fellow user.

E

Eugene Tyson

Community Expert

On the contrary, it is useful for everyone searching for creative cloud apps stalling their machine where this forum lands as the top result, and had the OP been offered similar advice, they might well have found they did not need to invest in a new machine. You could also just provide a rebuttal right here, if you had one.

Genuinely I don't know the whole story.

The solution was accepted.

There's nothing more we can do unless the op comes back.

Again if you have specific examples you wish to discuss that relate to your situation and testing please start a new thread.

Thank you

Peter Spier

Community Expert

As Bob says, this sounds a lot like a hardware problem, hard drive or RAM, but I've also seen cases where extremely large files cause problems for ID, particularly on a system with minimum resources. One of the main things that can cause such file bloat is pasting graphics instead of placing (linking).

BobLevine

Community Expert

An application cannot freeze the entire system unless there's something seriously wrong. Whether it's a bad driver, bad RAM or something else, I don't know.

While it may be the CC apps exposing it's not the CC apps causing it.

terim89537145Author

Participant

Thank you all for your insights. I was in the middle of a crisis project and didn't fully have time to explore--just kept rebooting. Yes, I believe that Bob is right, that it was not caused by the Adobe products (nor Windows, nor a conflict between the two). I now believe, after further investigation, that it was a graphics card problem. I also realized that my computer was five years old and likely failing. So I've purchased a new computer and will start afresh!

E

Eugene Tyson

Community Expert

What are your computer specs?

Hard drive space
RAM
Graphics Card

As it's happening with all apps

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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