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marysec49942180
Participant
October 22, 2018
Answered

Control Panel Empty after upgrade to InDesign CC 2019 (Was "InDesign CC 2019")

  • October 22, 2018
  • 2 replies
  • 2712 views

Bonjour,

Depuis que j'ai fait la mise à jour de 2018 à 2019, je n'ai plus rien dans le panneau de contrôle, pouvez-vous m'indiquer comment récupérer les infos. MERCI

    This topic has been closed for replies.
    Correct answer Srishti Bali

    That seems to be working but I hate to use up that real estate on the main monitor.


    Hi all,

    This issue is now fixed in the latest update (ID 14.0.1) of InDesign CC. Please use the Creative Cloud app to update InDesign. Please refer to this help article if you face any difficulty in updating. : https://helpx.adobe.com/in/creative-cloud/help/creative-cloud-updates.html .

    Regards,

    Srishti

    2 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    October 22, 2018

    Hi Mary:

    Bill's fix should take care this—but please come back and let us know.

    What I learned with the 2018 upgrade last year is to click Advanced Options when updating to disable the option to migrate preferences from the old version to the new one. The issue that you are describing seem to arise for some when the migrate old preferences is left on as a default. You might consider filing that away for next year's upgrade.

    ~Barb

    ~Barb at Rocky Mountain Training
    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    October 23, 2018

    Barb,

    It would seem that CC 2019 may, indeed, need the same advice given about not migrating preferences. When I first installed CC 2019 I wanted to test whether the migration process had been improved and could be recommended. It did, at first, seem to be the case that the mechanics behind it had been improved as I found absolutely no problem running the new InDesign on my iMac with Sierra. I even posted my research Importing Previous Settings—InDesign CC 2019—Not Necessarily a Bad Thing explaining that the way the preference folders were migrated now made much more sense and seemed to be functioning as we would all hope. However, the very next day when I booted the computer and launched InDesign I found that I too had fallen victim to the dreaded vanishing Control Panel. Trashing caches fixed it but I will need to continue working with the program both with the migrated preferences and with freshly made ones to really come to a conclusion that will lead to another posting.

    E
    ELassanyi
    Participating Frequently
    November 2, 2018

    Can someone please tell me why for each and every, frequent, update to InDesign we have to start from scratch setting our preferences because Adobe can't get anything to work?  And even then it may not work?  It's time consuming and frustrating.

    Bill Silbert
    Community Expert
    Bill SilbertCommunity Expert
    Community Expert
    October 22, 2018

    You can try deleting your InDesign Cache files (This is not the same as deleting preferences). This has worked for some people with this problem but not for all users. It seems to depend on your operating system. It is worth a shot though.

    To do so:

    For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N).With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change. 

    For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

    If it does work long term for you could you please report what operating system you are using.

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