Participating Frequently

Question

Corrupt file: from thread Pasteboard pages appear in some pages of a book.

Forum|Forum|1 year ago
December 5, 2024
2 replies
397 views

Hi everyone,

My team and I are also experiencing this issue. Indesign 2024. I was wondering if it could be a clash with Incopy? We have writers who go in and edit copy in our documents using Incopy and these are the only documents we have the corruption on. We were working on Onedrive, but had too many issues so have moved to Dropbox. We are very careful to make sure everything is synched and assignments are updated before saving or exporting but every now and then the file corrupts. It's an 80 odd page document and the Indd file is 100mb. It's a lot of work to rebuild.

Thanks for your advice, opinion

C

Cassie232178491mxrAuthor

Participating Frequently

I replyed to someone elses thread so I'll give this some context. While working on a large document, some of my pages have turned the color of the pasteboard, grey, and the pagination says PB rather than the next consecutive number. As above, I was wondering if it might be an Incopy issue?

E

Eugene Tyson

Community Expert

What is your OS and what version of InDesign and InCopy?
What are you system specs?

I don't think it's related to InCopy, but maybe let's make sure.

Is it just this document or is it all documents?

If you start a new document does it behave the same?

Or does it only affect things when you start working with InCopy?

----------------

Duplicate your file to work on a fix to see if this helps with your duplicated test file

If a document is not behaving well then try

File>Export

Choose IDML

Open the IDML in InDesign
Save the file as a new InDesign file with a new name
See if the issue persists.

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Try resetting your preferences:
This can be done in both InDeisgn and InCopy

Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
Further info and instructions here if needed:
https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

C

Cassie232178491mxrAuthor

Participating Frequently

Sorry it's taken me a while to get the information.

The designers are on Macs and the writers are on PCs.

All using indesign/incopy 19.5

Writers computers:

Windows 11 Home v24H2 (64 bit)

2.10 GHz Intel i7-13700F

16GB RAM

Windows 11 Enterprise v23H2 (64 bit)

1.60 GHz Intel i5-1345U

16GB RAM

Mac:

macOS Monterey

Version 12.5.1

MacBook Pro (15-inch, 2019)

Processor 2.6 GHz 6-Core Intel Core i7

Memory 16 GB 2400 MHz DDR4

MacBook Pro

16-Inch, 2021

Chip Apple M1 Pro

Memory 16 GB

Ventura 13.6

macOS 13.6 (22G120)

It happens on more than one file. Creating an IDML file seems to fix it but it has still come back occasionally.
We haven't tried resetting our preferences, will try that next time it happens, it seems to work for now.
We also have problems with some peoples assignments being missing and needing to 'Change assignment location' from the flyout menu to relocate them. This doesn't happen to everyone though.

E

Eugene Tyson

Community Expert

I gave you your own thread as you replied to a 2 year old thread

https://community.adobe.com/t5/indesign-discussions/pasteboard-pages-appear-in-some-pages-of-a-book/m-p/13290851

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