create new document problem

[katerinap2307659]

Hello community, has anyone the same problem as me? When I create new document in InDesign for web, application opens 4 new documents with the same name (for example "unnamed-1") and size. It happens when the box "preview" is checked. once you uncheck the box, InDesign suddenly creates the file "unnamed-5".

[Robert at ID-Tasker]

What platform, OS and InDesign versions? 

[katerinap2307659]

pc, win 10, InDesign v 20.3

[Robert at ID-Tasker]

pc, win 10, InDesign v 20.3

By @katerinap2307659

You're right?? I have EXECTLY the same problem - PC, Win10, 20.0 - BUT only when I try to create a NEW document again.

AND - first time - it was 4x - now it's only 3x - and if I close without creating - "last"/3rd document disappears but 2x still remains?

Have restarted InDesing - and now only 2x are previewed?

Tried a few more times - without closing InDesing - only 2x are previewed - and do not close if I cancel.

Tried to close InDesign - and it hanged - so had to kill it in the Task Manager.

And after restarting - back to 3x.

AND - if I'll change from WEB to PRINT during this "preview" - it won't create A4 page - it will remain in web format?

You've clrearly found a bug...

@Abhishek Rao - could you please check this as well?

[BobLevine]

20.3 hasn't made it to the US, yet, so I can't test it out but you mentioned 20.0.

[HARSHIKA_VERMA]

Hi BobLevine,

Thank you for checking. The update is available for all regions now. Would you mind checking Help>Check for Updates in the Creative Cloud Desktop app? 

Let us know if you see the update. 

Thanks,

Harshika

[BobLevine]

You're right!

Updating now but I have to run out. Will check on it later.

[Robert at ID-Tasker]

Not sure who is replying to whom 😉

[katerinap2307659]

sorry, Eugene Tyson probably deleted the post in the meantime

[Robert at ID-Tasker]

sorry, Eugene Tyson probably deleted the post in the meantime
By @katerinap2307659

No problem 🙂 I wasn't even replying to you 😉 

This forum is very bad in showing the tree structure of the replies. 

That's why I always quote whole / part of the reply - for reference. 

[BobLevine]

Okay, just updated to 20.3 and I am not seeing this behavior on Windows 11.

[katerinap2307659]

My colleague on a similar PC (also win 10 pro, ID v 20.3) has the same problem.

[HARSHIKA_VERMA]

Hi @kateřinap2307659,

Thank you for reporting the issue and sharing the information. Let us check with the team and get back to you shortly.

Thanks, Robert at ID-Tasker, for testing the issue. We will check with the team and update here shortly.

Thanks,

Harshika

[Eugene Tyson]

This post was edited and Deleted by me

[katerinap2307659]

Resetting preferences didn't help.


Kateřina

[Mike Witherell]

I am seeing this new bug on Windows 11, at InDesign 20.3. I installed the update just this morning.

That said, I have been telling students and clients for several years now to NOT turn on the New Document dialog box Preview button. It has been subtly buggy for many years. In my experience, every ~3rd document or so it will produce a new document with no guides and no ability to change that. 

Now here we are in 20.3 and the work-around is still:

Do not turn on Preview in the New Document dialog box.

[Eugene Tyson]

I never really understood why there is even a preview button for a New Document. 

It's page size, columns, margins, bleeds. etc. 

You should know this before even opening the document, for me, the Preview option for a new document is redundant. 

[katerinap2307659]

OK, yes, this problem occurs from time to time, I've seen it a few times in previous versions, but now the error is there every time. I don't usually use this option, but it has happened. And if it is there, it should work and not shut down the whole program.

[Laubender]

HI @katerinap2307659 ,

hm, once I had a similar problem. However, not with the New Document's Preview option.

When quitting InDesign a warning came up that an Untitled-1 or Untitled-2 document wasn't saved.

But I had no open documents. At least no documents with a layout window.

I'm on macOS 12.7.6 Monterey with a MacBook Pro (M1) from 2021.

Note: As a scripter I know that you can open or create documents without a layout window; invisible documents, if you like.

Ok, let's see if my German InDesign 2025 v20.3.0 on macOS will add more untitled documents than necessary while the preview option is checked. We have two options to test. The legacy New Document dialog and the new New Document dialog. Perhaps there, with the new New Document dialog, there is a bug?

Usually I use the legacy New Document dialog…

It's more compact.

A few minutes later:

[1] The legacy New Document dialog is working as expected.

[2] Also the new New Document dialog.

Perhaps a bug with the Windows version of InDesign 2025?

Regards,
Uwe Laubender
( Adobe Community Expert )

[Mike Witherell]

FWIW, I do not see this problem on the macOS side of things. In my studio, it is just the Windows side of life.

[Abhishek Rao]

Hi @katerinap2307659,

Thanks so much for bringing this up. I tested the issue on Windows 11 using InDesign versions 20.3, 20.0, and 19.5.3, but I wasn't able to reproduce the behavior you described.

To make sure I'm following the exact same steps, could you please share a short screen recording showing the issue on your end? That would really help in confirming the workflow.

In the meantime, I'll also test this on a Windows 10 setup and share an update shortly.

Abhishek

[katerinap2307659]

Thanks @Abhishek Rao , here is the record. Katerina

[Abhishek Rao · Accepted solution]

Hi @katerinap2307659,

Thanks for sharing the screen recording. It really helps in understanding the issue.

Please try closing both InDesign and the Creative Cloud Desktop app first. Then, go ahead and rename the 'UXP' and 'CEP' folders to 'UXP.old' and 'CEP.old' in the following locations:

 - For UXP: C:\Program Files\Common Files\Adobe\UXP

For CEP:
 - C:\Users\USERNAME\AppData\Roaming\Adobe\CEP
 - C:\Program Files (x86)\Common Files\Adobe\CEP

Note: USERNAME with your username on the machine. 

After renaming the folders, please relaunch InDesign and test the issue again to see if the problem persists.

Let me know how it goes, and I’ll continue to assist you from here.

Abhishek

[katerinap2307659]

Great, seems it worked. Thank you @Abhishek Rao .

[Mike Witherell]

Hello Abhishek,

I found 2 of 3 of those folder locations, but I dont see...

 C:\Users\USERNAME\AppData\Roaming\Adobe\CEP

... on my Windows 11 machine. Why is that?