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create new document problem

katerinap2307659
Community Beginner ,
Apr 24, 2025 Apr 24, 2025

Hello community, has anyone the same problem as me? When I create new document in InDesign for web, application opens 4 new documents with the same name (for example "unnamed-1") and size. It happens when the box "preview" is checked. once you uncheck the box, InDesign suddenly creates the file "unnamed-5".

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correct answers 1 Correct answer

Abhishek Rao Adobe Employee
Adobe Employee , Apr 25, 2025 Apr 25, 2025

Hi @katerinap2307659,

 

Thanks for sharing the screen recording. It really helps in understanding the issue.

Please try closing both InDesign and the Creative Cloud Desktop app first. Then, go ahead and rename the 'UXP' and 'CEP' folders to 'UXP.old' and 'CEP.old' in the following locations:

 - For UXP: C:\Program Files\Common Files\Adobe\UXP

For CEP:
 - C:\Users\USERNAME\AppData\Roaming\Adobe\CEP
 - C:\Program Files (x86)\Common Files\Adobe\CEP

Note: USERNAME with your username on the machine. 

 

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Robert at ID-Tasker
LEGEND ,
Apr 25, 2025 Apr 25, 2025
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In Response To Abhishek Rao

@Abhishek Rao 

 

What about 

 

C:\Program Files\Common Files\Adobe\CEP

 

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