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Creative Cloud application menus not functioning when Extensis Connect Font extensions fail to load

New Here ,
Feb 12, 2023 Feb 12, 2023

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I have experienced this issue with InDesign, Illustrator and Photoshop. I have up to date versions of all 3 apps, and I have the most up to date version of Extensis Connect Fonts (currently 24.0.03). If I launch any of the CC apps when Connect Fonts is not running, I get an error popup which reads "The Connect Fonts Typs Core that is currently running is incompatible..." I hit OK to clear this dialog, and the app continues to launch as expected. However, none of the application menus are functional after launh. Menu items are highlighted when I click them, but the dropdown menus don't appear. When right clicking or control+clicking on elements, the contextual menu also does not appear.

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Community Expert ,
Feb 13, 2023 Feb 13, 2023

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Sounds like you need to contact Extensis.

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Participant ,
May 11, 2023 May 11, 2023

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This has been resolved in the latest version of Connect Fonts 24.0.5. Please use the update function in the Connect Fonts Desktop application or download the latest version here: https://www.extensis.com/support/connect-fonts

 

If you need more assistance, please contact the Extensis Support Team here: 

https://help.extensis.com/hc/en-us/requests/new

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