Creative Cloud application menus not functioning when Extensis Connect Font extensions fail to load

[Scott22773882hi5t]

I have experienced this issue with InDesign, Illustrator and Photoshop. I have up to date versions of all 3 apps, and I have the most up to date version of Extensis Connect Fonts (currently 24.0.03). If I launch any of the CC apps when Connect Fonts is not running, I get an error popup which reads "The Connect Fonts Typs Core that is currently running is incompatible..." I hit OK to clear this dialog, and the app continues to launch as expected. However, none of the application menus are functional after launh. Menu items are highlighted when I click them, but the dropdown menus don't appear. When right clicking or control+clicking on elements, the contextual menu also does not appear.

[BobLevine]

Sounds like you need to contact Extensis.

[Jeff_Extensis]

This has been resolved in the latest version of Connect Fonts 24.0.5. Please use the update function in the Connect Fonts Desktop application or download the latest version here: https://www.extensis.com/support/connect-fonts

If you need more assistance, please contact the Extensis Support Team here: 

https://help.extensis.com/hc/en-us/requests/new