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MortimerCat
Known Participant
December 27, 2024
Question

Creative Cloud Document Updates Not Recognized in InDesign

  • December 27, 2024
  • 1 reply
  • 1165 views

I’m experiencing an issue with Creative Cloud documents not updating in InDesign. To clarify, this is specifically about Creative Cloud documents, not Creative Cloud Files.

I’m using InDesign 20.0.1 x64 and Photoshop 26.3.0.

To test this, I created an InDesign document and placed two Photoshop files:

  1. One from my local drive.
  2. One that is a Creative Cloud document.

I then edited both Photoshop files.

When I reopened the InDesign document, it correctly detected that the Photoshop file from my local drive had changed and updated it accordingly. However, it ignored the Creative Cloud document. Even though the image in the document was outdated, the Links panel still showed it as "Up to Date."

I understand that support for Creative Cloud documents in InDesign is relatively new, but I haven’t been able to find any information on whether this behavior is expected or if it’s a bug.

Any insights or solutions would be greatly appreciated!

This topic has been closed for replies.

1 reply

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
December 27, 2024

Hi @MortimerCat,

 

Thanks for reaching out, and I understand how this could be frustrating. To help troubleshoot, could you please share the following details:

 

1. What is the operating system that you are using (e.g., Windows or macOS)?

2. Is this issue specific to one Creative Cloud document or happening with all such documents?

2. Has the issue recently started, or has it been ongoing for some time?

3. Could you confirm if your internet connection is stable while working with Creative Cloud documents?

 

In the meantime, please try the below suggestions: 

 

1. Ensure your internet connection is stable, as syncing Creative Cloud documents relies on connectivity.

2. In the Links panel, right-click the Creative Cloud document and select Update Link to manually refresh it.

3. Open the Creative Cloud Desktop app and confirm that the document is fully synced. If not, force a sync by signing out and back into Creative Cloud.

4. Clear InDesign's preferences and cache to rule out any local issues. You can reset preferences by holding Ctrl+Alt+Shift (Windows) or Cmd+Option+Shift (Mac) while launching InDesign. Reference: https://adobe.ly/4fyMn4D

5. Try linking a different Creative Cloud document in a new InDesign file to see if the issue persists.

 

If possible, let us know if there are any error messages when you attempt this.

 

Let me know how it goes!

 

Best, 

Abhishek Rao

M
MortimerCatAuthor
Known Participant
December 27, 2024

Thank you for responding.

 

I am using Windows 11 with InDesign. This issue occurs with all documents—I’ve tested it with both older files and newly created ones to see if I could get an auto-update. Although I’ve used linked files in the past, this is my first time linking to Creative Cloud documents.

 

For context, my current project is a set of tarot cards. Over the past few months, I’ve been updating 234 Creative Cloud documents, seamlessly sharing them between my Windows desktop and an iPad. This workflow has worked incredibly well. Even when I replaced my desktop, the Creative Cloud documents continued to function without any issues. So, I’m confident there are no connectivity problems.

 

I’ve gone through your suggestions, but unfortunately, none of them resolved the issue.

 

To illustrate the problem, I’ve attached a screenshot. In my test, I added a red smiley layer to one of my PSD documents and placed it in an InDesign document. I then removed the smiley layer in Photoshop, which updated correctly in the Creative Cloud Desktop (note the green checkmark). However, when I reopened InDesign—even after closing and restarting the application—it didn’t detect any change, and the Refresh button remained greyed out.

 

The only way to update the image in InDesign is by manually relinking it, which serves as a workaround but isn’t ideal.

 

Abhishek Rao
Community Manager
Abhishek RaoCommunity Manager
Community Manager
December 30, 2024

FYI
I happened to be in a position where I was able to load a fresh installation of Adobe Creative Cloud - leaving everything as default.  The result was the same - InDesign will not recognise a changes made to cloud documents. I even tried the latest beta version.

Indesign 20.0.1 x64
Indesign Beta 20.1.x64 (Mainline CI #040a3c3)


Hi MortimerCat,  

 

Thank you for your patience and the detailed updates. I’ve reviewed your findings and shared the next steps for resolving this issue via a direct message (DM) on the community platform. Please check your inbox for further instructions.  

Let me know if you have any questions or need additional assistance. I’ll continue to support you through this process.  

 

Best,  
Abhishek Rao  

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