Creative Cloud Font Issue - Mac OS High Sierra

[kirubat86448060]

Hi Team,

The Adobe Creative Cloud "Active fonts" page showing 'Loading' and doesn't display font , and used Mac OS is High Sierra - version 10.13.6(17G66).

Please provide a solution as soon as possible.

Regards

Thenmozhiarasan 

[leo.r]

First, try to log out of Creative Cloud then log back in. Will it make a difference? 

[kirubat86448060]

I have checked the log out and login for Creative Cloud, the font issue not resolved.

[BobLevine]

You are using a very old Mac operating system so it's entirely possible you're running into compatibility issues.

[Peter25134227v823]

Hi

We are having the same issue on 3 macs using High Sierra 10.13.6 (we are on this old OS because of some legacy software) 1 Mac on Catalina 10.15.7(same problem). We have 2 other Macs with no problems (on Monterey 12.7.5  and Ventura 13.4)

We are a printshop and have been running like this for years. This just started a couple days ago. Did all the standard solution, Logged in and out, restarted computer

Thanks for any solutions

Peter

[leo.r]

Hi

We are having the same issue on 3 macs using High Sierra 10.13.6 (we are on this old OS because of some legacy software) 1 Mac on Catalina 10.15.7(same problem).

By @Peter25134227v823

The Creative Cloud app itself isn't supported on High Sierra:

https://helpx.adobe.com/creative-cloud/help/creative-cloud-desktop-app-system-requirements.html

The lowest supported macOS for InDesign is macOS 11 Big Sur:

https://helpx.adobe.com/indesign/system-requirements.html

I don't know the details about your legacy software, but you may want to leave it on the antique High Sierra but move Creative Cloud installations to newer systems.

[Peter25134227v823]

Yes, that's what we will have to do. Just means having to invest in 4 new Macs. The timing of it all of a sudden stop working is what is weird. Nothing had updated.

Thanks for your input, time to ask the boss for some money lol.

[leo.r · Accepted solution]

The timing of it all of a sudden stop working is what is weird.

By @Peter25134227v823

Adobe can change all kinds of obscure things on their side without releasing any actual updates to the user. For example, they may adopt new communication security protocols that are not supported on High Sierra, which will disrupt normal connection to Adobe servers. There is an infinite number of other things that can change...

[datwangster]

Thousands of printers are paying the price for Adobe's cloud font workflow. Not being able to collect all of the fonts for jobs that may not be edited for a couple of years is really making a simple change into a nightmare by having to completely replace the project's fonts. Adobe needs to provide a solution for commercial printers to guarantee a repeatable job - we are all losing too much money on this daily trouble shooting. Let us collect ALL fonts with a locked "document fonts" folder  that is tied to a document and would need a code or license to unlock, but at least we know we have them! That would prevent the sharing of the fonts. - WE ARE CURRENTLY AVOIDING ANY CLOUD FONTS FOR NEW PROJECTS.

[Dave Creamer of IDEAS]

The Adobe cloud fonts is a subscription service that can change based on licensing agreements with other foundries. 

Options that I can think of:

PDF-X

Printer or client purchases fonts directly (not through subscription).

Use only Adobe-owned fonts.