Participant

Question

Damaged files

Forum|Forum|3 years ago
December 7, 2022
4 replies
1347 views

Hi

I get "damaged file messages" on all my Indesign documents when I try to open them. I have reinstalled Indesign and it has not fixed the problem.

Is there a software issue?

Bug

This topic has been closed for replies.

Peter Spier

Community Expert

One of those messages indcates you are not using version 18 to open at least one file saved in version 18.

If all of your files were saved in version 18 you are going to need to reinstall that.

Mike Witherell

Community Expert

Is it possible that your storage hard drive is damaged or corrupted? What are you reading files from?

Mike Witherell

Steve Werner

Community Expert

Can you provide a screen capture of the "damaged file message"?

Also let us know more about your system: Please tell us what operating system (exactly) you're running. Please tell us (exactly) what InDesign version you're using.

P

pennyk97915510Author

Participant

Operating system is Windows Pro 10 21H2

Had version 18 installed and then installed 17.4

Here are all the errors

E

Eugene Tyson

Community Expert

Reinstalling rarely fixes everything - you can do a complete reinstall using the
Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

---

Rollback to a previous InDeisgn version

https://helpx.adobe.com/download-install/using/install-previous-version.html#:~:text=Open%20the%20Creative%20Cloud%20desktop,down%20list%2C%20select%20Other%20Versions.

P

pennyk97915510Author

Participant

No luck with the rollback

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