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Robin27647035fxho
Robin27647035fxho
Participant
December 20, 2022
Question

'Download' doesn't work when trying to open free templates.

  • December 20, 2022
  • 3 replies
  • 1753 views

I've been scrolling through these free templates that indesign offers before opening a document. So i wanted to try a few out and in the past this worked, but now whenever i click 'download', nothing happens. I've see more topics about this and that i have to contact customer support about this error, but i can't seem to reach customer support in any way and i get redirected to this 'default problems' page. Anyone who can help me out here?

This topic has been closed for replies.

3 replies

C
CarmenM8019
Participant
April 13, 2024

I also can't download the free templates, but it doesn't give any error message where I can find the file either. 

Rishabh_Tiwari
Rishabh_Tiwari
Legend
April 15, 2024

Hi,

 

Sorry to hear about the trouble. Can you share a screenshot of the error that you're getting along with the version of InDesign & OS. We'll try our best to assist.

 

Thanks

Rishabh

N
neil_2710
Participant
September 18, 2024

Hi, 

I'm also having this issue. However, no error message pops up. I am just unable to access the free templates.

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
December 20, 2022

Barb is correct.

 

There is an InDesign User Voice website for feature requests. There is already a request "Ability to save template files to the new document dialog":

 

https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests/suggestions/33452044-ability-to-save-indt-template-files-to-the-new-do

 

Adobe staff read this website frequently. You can add your vote for this feature there which will increase the likelihood that this feature is added.

 

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    December 20, 2022

    I voted! And had no idea it wasn't working until this question was asked.

     

    ~Barb

    ~Barb at Rocky Mountain Training
    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    December 20, 2022

    Hi Robin:

     

    You are right, there is an issue downloading the free templates from the New Document dialog box.

     

    I got around it by noting the template name, and typing it into the Search box under the error message. That took me to a search results page on Stock.Adobe.com. I found the template, double-checked the word Free underneath and then clicked the License button. It saved it to my default Library. Still in the New Document dialog box, I was able to choose it from the Recent list.

     

    ~Barb

    ~Barb at Rocky Mountain Training
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