'Download' doesn't work when trying to open free templates.

[Robin27647035fxho]

I've been scrolling through these free templates that indesign offers before opening a document. So i wanted to try a few out and in the past this worked, but now whenever i click 'download', nothing happens. I've see more topics about this and that i have to contact customer support about this error, but i can't seem to reach customer support in any way and i get redirected to this 'default problems' page. Anyone who can help me out here?

[Barb Binder]

Hi Robin:

You are right, there is an issue downloading the free templates from the New Document dialog box.

I got around it by noting the template name, and typing it into the Search box under the error message. That took me to a search results page on Stock.Adobe.com. I found the template, double-checked the word Free underneath and then clicked the License button. It saved it to my default Library. Still in the New Document dialog box, I was able to choose it from the Recent list.

~Barb

[Steve Werner]

Barb is correct.

There is an InDesign User Voice website for feature requests. There is already a request "Ability to save template files to the new document dialog":

https://indesign.uservoice.com/forums/601021-adobe-indesign-feature-requests/suggestions/33452044-ab...

Adobe staff read this website frequently. You can add your vote for this feature there which will increase the likelihood that this feature is added.

[Barb Binder]

I voted! And had no idea it wasn't working until this question was asked.

~Barb

[CarmenM8019]

I also can't download the free templates, but it doesn't give any error message where I can find the file either. 

[Rishabh_Tiwari]

Hi,

Sorry to hear about the trouble. Can you share a screenshot of the error that you're getting along with the version of InDesign & OS. We'll try our best to assist.

Thanks

Rishabh

[neil_2710]

Hi, 

I'm also having this issue. However, no error message pops up. I am just unable to access the free templates.

[Abhishek Rao]

Hi @neil_2710,

I'm sorry to hear you're facing this issue with downloading free templates in InDesign. I understand how frustrating it can be when things don’t work as expected. 

Could you please share the version of InDesign you're using and the details of your operating system? It would also be helpful if you could share a screen recording of the workflow you're following when trying to access the templates. This will give us better insight into the issue.

In the meantime, I recommend trying the following steps:
1. Ensure you are signed into Creative Cloud with a valid subscription.
2. Check your internet connection and make sure no firewall or security software is blocking downloads.
3. Reset InDesign preferences by holding down "Ctrl + Alt + Shift" (Windows) or "Cmd + Ctrl + Shift + Option" (Mac) while launching InDesign. Reference: Set preferences in Adobe InDesign

Let us know if this helps or if you need further assistance!

Best,  
Abhishek Rao