Drop Down Menus NOT WORKING

[Britt15A7]

I am running InDesign CC v17.4.  Drop-down menus are NOT working. I can sometimes get them to work by both right and left clicking - but any menu item with a sub-menu (spell check for example) will not work. PLEASE HELP! This has been happening for some time and is unacceptable!

Tried looking for .plist files to delete, but do not see any for InDesign. 

[Barb Binder · Accepted solution]

Mac or Windows? Whch OS version?

One display or two? What is/are the display resolution(s)?

Have you tried rebuilding preferences?

https://www.rockymountaintraining.com/adobe-indesign-rebuilding-preferences-cache/

~Barb

[Cecilia5E25]

When you rebuild your prefs, do you have to reset them all once you open Indd again? In other words, should I save screenshots of all my settings?

[leo.r]

should I save screenshots of all my settings?

By @Cecilia5E25

saving screenshots of your preferences is a good idea.

[Bill Silbert · Accepted solution]

If rebuilding your preferences does not work then try deleting your InDesign cache files. This can be helpful for problems within menus.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

[Britt15A7]

This worked and I am forever grateful!!  Thanks so much! 

[hunter gracel42067262]

Brilliant! Thank you! I had tried so many ways to correct this through countless You Tube and chat group inputs - but this worked!

[Rishabh_Tiwari]

Hi,

Glad to hear that Bill's suggestions helped. If anyone else experiencing similar issue, you can refer to this article with detailed steps & videos on how to reset preferences and how to take back-up of preferences. 

Thanks

Rishabh

[pynxx]

OMG this worked!! FINALLY!! I've been in a panic becuse of deadlines and this issue just suddenly sprang up... thank you SO much for saving me from a complete meltdown!  

[Rishabh_Tiwari]

Hi,

Glad to hear that! Feel free to reach out if you have any other questions or issues.

Thanks

Rishabh

[isambard thomas]

Brilliant. Thank you

[NessTea]

I cannot locate the folder for Windows. I'm using adobe CC and windows 11. I entered my user name where it says user name. I tried everything I can. I still have no drop down menu's in Indesign. Please help me find the cache folder. Thank you for your continued effort to help everyone. God Bless.

[Abhishek Rao]

Hello @NessTea, 

Thank you for reaching out. Please refer to the articles which guides to the location and the steps to reset the preference and cache for InDesign: 

Set preferences in Adobe InDesign

Fix crash issues when launching InDesign (https://adobe.ly/4fzOAxX)

We are here to help. I will look forward to your response with update.

Thank you, 

Abhishek Rao

[NessTea]

Thank you!

[Kalle Haasum]

Same problem now!

[BobLevine]

Old discussion which has been asked and answered. I doubt very much you have the SAME problem. Please start a new discussion with full system details.