Drop Down Menus NOT WORKING

Forum|Forum|3 years ago
September 29, 2022
3 replies
4649 views

I am running InDesign CC v17.4. Drop-down menus are NOT working. I can sometimes get them to work by both right and left clicking - but any menu item with a sub-menu (spell check for example) will not work. PLEASE HELP! This has been happening for some time and is unacceptable!

Tried looking for .plist files to delete, but do not see any for InDesign.

Correct answer Bill Silbert

If rebuilding your preferences does not work then try deleting your InDesign cache files. This can be helpful for problems within menus.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.

K

Kalle Haasum

Participant

Same problem now!

BobLevine

Community Expert

Old discussion which has been asked and answered. I doubt very much you have the SAME problem. Please start a new discussion with full system details.

Bill Silbert

Correct answer

Community Expert

If rebuilding your preferences does not work then try deleting your InDesign cache files. This can be helpful for problems within menus.

To do so:

For Macintosh Users: The User Library folder in which InDesign’s cache files are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the “Caches” folder. Within the Caches folder find and delete the entire folder “Adobe InDesign”. I find that deleting the InDesign cache folder completely leads to a lasting change.

For Windows Users: On Windows 7 and above the caches files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\[User Name]\AppData\Local\Adobe\InDesign\Version [#]\<Language>\Cache.