Either the file does not exist, you do not have permission, or the file may be in use by another app

[defaultmovq9b052dyz]

Suddenly I am getting this error message, "Either the file does not exist, you do not have permission, or the file may be in use by another application" when doing a routine "Update all links" with my illustrator document. I have resaved, saved the file to the desktop, and deleted all elements on the page, all I can think of. I need major help, I'm in the middle of a huge job. All the info that I see online is dated.

Thank you, SM

[BobLevine]

Are you working in a Dropbox, Onedrive or other cloud storage folder? If so, you must turn off any smart sync features so the files are available immediately and not downloaded on demand.

[defaultmovq9b052dyz]

Bob,

The client uploaded this job to me by Dropbox, but I have it saved to my computer and re-packaged. I am not familiar with smart synch features, this is the first time I've seen this error.

[Barb Binder]

Hi @defaultmovq9b052dyz:

• What is the name of the file? Are there any unusual characters in the file name?
• What about in the illustrator file names?
• Have you tried File > Open > Open Copy?

~Barb

[defaultmovq9b052dyz]

No unusual characters, the file name is 110623_MORP_Park Sign Manual_template.indd and the Ill. file name is PARKID1_Colors.ai. 

I have not tried File > Open > Open Copy. What is that?

Thank you for your help.

[Barb Binder]

I have not tried File > Open > Open Copy. What is that?

Open the File menu, choose Open and choose Open Copy.

~Barb

[defaultmovq9b052dyz]

Sorry, I don't know what that means. I have a 150 page document and I use "Update all links" all day long. I can not update my links individually, which is why this error message is hurting me greatly.

[Robert at ID-Tasker]

Have you had this problem before? 

You mention "desktop" - do you have any "unusual" characters in user profile name - similar to what @Barb Binder mentioned?

Can you try to move to a "shorter" path, like "c:\test\" - or any other drive?

[defaultmovq9b052dyz]

I actually re-downloaded the ID package and started over and so far no problems. I only lost 3 hours of work, and I have no idea why it corrupted but I thank you for helping me in a desperate situation! 

SM