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Email hyperlink in InDesign linking to a different email address not allocated.

Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Hi there. I was wondering if someone could please help me. I've made a hyperlink in InDesign but the link keeps going to the wrong email address and not the one I've allocated. Any clues on this? I've exhausted all options and am stuck.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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How did you do this? What is your output format? Are you using a button or a mailto link?

Regardless, if you expect this to work flawlessly even if it is going to the right address I highly recommend that you give up on any method that relies on a third party application such as an email application and create a proper form for a website.

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Hi there. I made the link to email. I followed all the adobe instructions but it's going to another of my email addresses 😞 

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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I don't want to give up. I want it to work.

 

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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How did you create this link? Unless you answer my original questions nobody is going to be able to help you.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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Nothing in the way email links are constructed could cause this behavior; ID doesn't know anything about what email addresses you might have, even on the same host or server. It sounds as if your email encoding is faulty and the redirection is due to "no such user" re-routing of the incoming mail. Is the receiving address one of your primaries, or an admin address?

 

So rather than make this complicated, I suggest looking at how you are entering the email address, and what process you're using to enter and then trigger it (as Bob asks) is the key.

 

And, just a very simple check — if this is a new contact, bulk or alias address (such as 'specialsales@',  created for a particular use)... send regular email to that address to make sure it's configured correctly in your mail host.


╟ Word & InDesign to Kindle & EPUB: a Guide to Pro Results (Amazon) ╢

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Hi there. That's amazing you wrote a book! 
I made the hyperlink like this :

Em2468_0-1694203767196.png

But it's defaulting to the email I use on my mac. I'm not sure how to change it.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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You're leaving out too many details. What is the purpose of this? To submit a PDF? To send you an email? Is this in a PDF or Publish Online?

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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It is for Publish Online also with the option of PDF. I tried with a subject line also that didn't work.

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Community Expert ,
Sep 08, 2023 Sep 08, 2023

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I still can't think of any reason the ID setup would result in receiving at a different address. That redirection is happening somewhere else.


╟ Word & InDesign to Kindle & EPUB: a Guide to Pro Results (Amazon) ╢

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Community Beginner ,
Sep 08, 2023 Sep 08, 2023

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Yes, thank you. It's going to my default email. Maybe I should just change it to that.

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Community Expert ,
Sep 09, 2023 Sep 09, 2023

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If someone clicks on it and they don't have a default email application, what do expect is going to happen? Getting prompts from your Publish Online or PDF on how to handle that is a very poor way to have anyone try to communicate with you. You said you want this to work, but the sad news is, it never will work properly for many users.

 

Again, create a proper form--a Google form works great if you don't have your own website--and you'll have a much better user experience.

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Community Beginner ,
Sep 09, 2023 Sep 09, 2023

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Ok, thanks. I got the idea to do this form in InDesign from an article on the Adobe site so I thought it would work.
I'll set it up again in Adobe Acrobat. I have a website but I don't want to use it for this particular occasion. 

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