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AGahlon
Participant
October 28, 2023
Question

Email hyperlinks not working on Chrome desktop for InDesign Publish Online

  • October 28, 2023
  • 1 reply
  • 456 views

I've been creating a series of templates for a client who does oral stories. Since PDF doesn't allow rich media functionality, I chose to use the "Publish Online" feature within InDesign for this marketing project. It's a new feature to me, so I'm learning as I go.


Part of these flyers include the client's URL & email. In any normal PDF I'd hyperlink both and have 100% functionality to both, however, when using the Publish Online feature, testing it on Chrome on my desktop the email link gives me an "Internal Server Error". 


I've tried creating buttons rather than hyperlinking the text, but to no avail on Chrome Desktop. I've tried it just now on Safari Desktop and it quickly creates a Gmail compose with the correct info. Chrome mobile also is successful for both URL & email hyperlinks.

 

Does anyone have any isight or workarounds or a script I can use so that the email link would work on Chrome desktop? I feel like it's a pretty common browser and while there's success on mobile, I'd like to guarantee my client it will work across all platforms. 

 

It seems shocking to me that a digital function (mailto:email@address.com)  wouldn't work across the board in this DIGITAL publishing tool.

 

Flyer in question: https://indd.adobe.com/view/307c0c5e-9aca-4a24-aafe-e52c2a12b39e

Black text in the footer is hyperlinked, white text below it uses a button with the links.

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    1 reply

    A
    AGahlonAuthor
    Participant
    October 28, 2023

    I've updated the flyer link in question here: 

    https://indd.adobe.com/view/a9f1d425-a139-450e-ab78-ea1e1b480937

    BobLevine
    Community Expert
    BobLevineCommunity Expert
    Community Expert
    October 29, 2023

    FWIW, this is not a good idea anyway. Mailto links are spam magnets and unless the user has a default email program this is going to cause issues. Link to a Google form or a proper form on the website and be done with it.

     

    That out of the way, the one without a subject line does launch a new email in Outlook but the other one looks like there's an error with perhaps a space in it.

     

    Edit: sorry, they both work. Tested on Chrome and Edge on Windows 11. 

    A
    AGahlonAuthor
    Participant
    October 31, 2023

    Thanks for the reply & insight--I really appreciate it. I've grouped the URL & email address into one hyperlink to the homepage for now. I'll mention the Google form/website form to the client.

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