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Question

Emails Disappear

Forum|Forum|7 months ago
July 22, 2025
2 replies
2223 views

Emails periodically disappear from my documents. I import text from Word with the emails. they come through fine. The document is saved and everything is ok. Randomly when I reopen the document the emails are gone, there is no text only a tiny underline. This is a newsletter and I import the text from the same person who does the editing. The current issue I'm working on had the emails disappear yesterday and I copied them in from a previous issue. Today they are gone again. Some of the articles I import lose the emails when importing and I manually have to copy them.

Performance

Abhishek Rao

Community Manager

Hi @KarenZukR,

Thanks for the detailed follow-up. Since you mentioned the issue occurred even after the update, I'd recommend testing it once again using the latest InDesign version 20.5, just to ensure we're checking this on the most current build.

If the issue still happens, it would really help if you could share a few screenshots showing how the email text appears in the original Word file and how it looks after being imported into InDesign.

Also, if possible, please share a sample of one of the affected Word files, so we can try to reproduce the issue on our end. If the file contains any sensitive information, feel free to send it to us directly via DM here on the community.

Let me know how it goes.
Abhishek

K

KarenZukRAuthor

Participating Frequently

I can't really test it since it is a random occurence but here is the word document that I import into my file and a screenshot of how it ppeared in my InDesign file.

I didn't save the document where the column of email went missing but I incuded a screenshot of the column with the emaiks in place. {eriodically, at random the emails from my document disappear.

Investment__August_September_2025_.docx

leo.r

Community Expert

While this clarification probably doesn't affect the nature of your problem, it appears that it's hyperlinks in general that disappear in your documents, not specifically emails:

BobLevine

Community Expert

I'm sorry but can you back up and explain what you're talking about, please?

What emails? What does this have to do with InDesign and if you're bringing text into InDesign what does "disappear" mean?

Assuming you're talking about InDesign, what version of InDesign and what operating system? Exactly how are you bringing this text into your document?

K

KarenZukRAuthor

Participating Frequently

Using InDesign Version 20.3.1 Mac OS 15.5 (24F74)

The text (from different articles) is imported and all is fine. I save the document. Sometimes I open the document later or another day and there is no text where the emails were. I bring in the text by selecting existing text for the article I am replacing and importing the new text which is in Docx format from Word. Sometimes when I import the new text and it has an email address in the text it comes thru as blank. No text. I then have to select the original text from the Word document to copy and paste the email into my InDesign document.

BobLevine

Community Expert

Please update InDesign to 20.4.1.

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