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EPUB Error #16 every time I try to export...

Participant ,
Jul 23, 2021 Jul 23, 2021

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I've created an interactive InDesign file with small animations, buttons and videos (linked from external files). Each time I try and export I get error #16.

Numerous potential issues - linked files taking too long to respond?

Not liking video (exported as YoutTube 720p from Adobe Rush) ?

Font incompatibility (had some Type 1 fonts).

After several hours with the online chat, still no resolution. Even tried loading older version of InDesign.

Any ideas?

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EPUB, Publish online

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Adobe Employee ,
Jul 25, 2021 Jul 25, 2021

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Hi there,

 

Sorry about this trouble. Error 16 generally shows up when you are trying to upload a large file. Could you please confirm what is the file size of InDesign file which you are trying to Publish?

 

Is the issue related to a specific document? If yes, could you please share the document with us? You can upload it to the Creative Cloud (https://helpx.adobe.com/in/creative-cloud/help/share.html) and share the download link. 

 

Regards,

Srishti

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Participant ,
Aug 02, 2021 Aug 02, 2021

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Hi Srishti, yes it is a large file with numerous videos included. It is the same file I am having the issues with - I will upload to your link for you to examine. It won't export as an Interactive PDF either... Thanks

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Participant ,
Aug 02, 2021 Aug 02, 2021

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Do you have a private address where I can send the link to the file please?

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Adobe Community Professional ,
Aug 02, 2021 Aug 02, 2021

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Try and export half the amount of pages say pages 1-20 (if it's 40 pages)

If that exports fine - then try 21-40

Whatever side it fails on is where the error is.

Keep narrowing down the pages by halving until you land on the page(s) causing the issue.

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