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I am studying lesson 15 of the Adobe InDesign Classroom in a Book, covering animations and interactive EPUBs.
The EPUB Interactivity preview panel needs to be closed (Ctrl-click > close panel) and reopened to correctly preview animations. It will be unresponsive instead.
The Media panel opens with a light grey background inside. It is unusable.
Here is the link to a video showing the issue.
https://www.dropbox.com/s/7d2oc0yjgjvwkp0/EPUB%20-%20Media%20panels%20bug.mov?dl=0
Attached also the file of the lesson.
Hi there,
Sorry about this trouble. Please try following these steps one by one and let us know how it goes:
While performing each step, please make sure that all Adobe apps are closed. Feel free to let us know if you still need assistance. We'd be happy to help.
Regards,
Srishti
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(Edited. Sorry, misread), Did you try the good old delete settings at start up option?
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Not yet.
Could you remind me how to do that?
Does it reset all my global InDesign Preferences?
Just to be sure: are these panels behaving correctly on your system?
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Hi there,
Sorry about this trouble. Please try following these steps one by one and let us know how it goes:
While performing each step, please make sure that all Adobe apps are closed. Feel free to let us know if you still need assistance. We'd be happy to help.
Regards,
Srishti
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Thank you so much, Srishti!
This solved it! Both panels are now working correctly!
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Hi there,
I'm currently going through this same issue and have been for a while. The epub interactivity preview is blank, the media panel also is blank/unresponsive and if I try to publish online that panel is also blank. I tried to follow your steps but those folders do not exist within my Library > Adobe folders (images attached). The only fix that ~sometimes~ works (not always) is a complete restart. Deleting preferences helps sometimes, but the issue always arises again. I also have uninstalled Indesign more times than I can count and again, eventually the issue comes back. It's so frustrating and I don't know what else to do.
Thanks for any help.
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I should add that I'm on Mac OS 13.2.1 and Indesign 18.1.