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EPUB Interactivity Preview & Media panels not working correctly (ID 16.3.2, macOS 11.4.1)

Contributor ,
Jul 03, 2021 Jul 03, 2021

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I am studying lesson 15 of the Adobe InDesign Classroom in a Book, covering animations and interactive EPUBs.
The EPUB Interactivity preview panel needs to be closed (Ctrl-click > close panel) and reopened to correctly preview animations. It will be unresponsive instead.
The Media panel opens with a light grey background inside. It is unusable.
Here is the link to a video showing the issue.

https://www.dropbox.com/s/7d2oc0yjgjvwkp0/EPUB%20-%20Media%20panels%20bug.mov?dl=0

Attached also the file of the lesson. 

TOPICS
Bug, Performance, Publish online

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correct answers 1 Correct answer

Adobe Employee , Jul 12, 2021 Jul 12, 2021
Hi there, Sorry about this trouble. Please try following these steps one by one and let us know how it goes:     Rename CEP folder to CEP.old from /Library/Application Support/Adobe    If that doesn't help, rename extensions to extensions.old folder from  /Library/Application Support/Adobe/UXP     While performing each step, please make sure that all Adobe apps are closed.  Feel free to let us know if you still need assistance. We'd be happy to help.  Regards, Srishti

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Adobe Community Professional ,
Jul 03, 2021 Jul 03, 2021

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(Edited. Sorry, misread), Did you try the good old delete settings at start up option?

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Contributor ,
Jul 04, 2021 Jul 04, 2021

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Not yet.
Could you remind me how to do that?
Does it reset all my global InDesign Preferences?
Just to be sure: are these panels behaving correctly on your system?

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Adobe Employee ,
Jul 12, 2021 Jul 12, 2021

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Hi there,

 

Sorry about this trouble. Please try following these steps one by one and let us know how it goes: 

  

  • Rename CEP folder to CEP.old from /Library/Application Support/Adobe   
  • If that doesn't help, rename extensions to extensions.old folder from  /Library/Application Support/Adobe/UXP 

  

While performing each step, please make sure that all Adobe apps are closed.  Feel free to let us know if you still need assistance. We'd be happy to help. 

 

Regards,

Srishti

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Contributor ,
Jul 13, 2021 Jul 13, 2021

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Thank you so much, Srishti!

This solved it! Both panels are now working correctly! 

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