Participant

Answered

Error 109 and 201 - "Cannot Verify Subscription"

Forum|Forum|5 years ago
May 27, 2020
8 replies
10678 views

Tried everything - nothing is working. Even this forum doesn't seem to work properly.

To put it simple - bought and paid for a subscription but out of the blue the software locked me out with a "Cannot Connect to Creative Cloud" error. Uninstalled everything Adobe related after trying everything in troubleshooting sections. Upon reinstalling CC, managed to install InDesign, but still getting that 109 error.

Error 109 and "Contact Service Support"

macOS Catalina 10.15.5

Activation billing and install

This topic has been closed for replies.

Correct answer Ashutosh_Mishra

Hi there,

We regret the inconvenience. All Adobe services including fonts are up and running again. There should be no issues using online services.
You may always change status of the services on https://adobe.ly/2xSSmlE

Thanks for your patience.

Regards,

Ashutosh

D

Diego Andres5D84

Participant

Hi, I had the same problem, Use this link, Resetting the HOST FILE manually all works https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html#test-connection

L

Leslie0D45

Participant

Am currently locked out of my current Acrobat subscription. Stupid software!

Ashutosh_MishraCorrect answer

Inspiring

Hi there,

We regret the inconvenience. All Adobe services including fonts are up and running again. There should be no issues using online services.
You may always change status of the services on https://adobe.ly/2xSSmlE

Thanks for your patience.

Regards,

Ashutosh

T

The Singing Plant Company

Participant

Hello everyone!

I have the exact same problem (error 109 & 201), since this afternoon, and while I appear to sometime be able reconnect with my indesign work in progress, the fonts i've used from adobe fonts have completely disappeard and remain unavaiblable....

Help !

Thanks

D

david andrews78967691

Participating Frequently

Same here. I'm on a tight deadline too. Just great. ive been on hold for 30 mins waiting to talk to someone.

D

david andrews78967691

Participating Frequently

should i just hang up?

Dan Rodney

Community Expert

https://status.adobe.com shows Adobe is having system-wide issues right now, so there's really nothing tech support can help you directly with. Give Adobe some time to fix the issues, then try again later and it should work. This is a rare occurance just so you know. I don't remember seeing such a wide outage before.

— Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor

A

Ada3

Participant

Here the same and it's urgent please help!

Ashutosh_Mishra

Inspiring

Hi there,

We apologize for the inconvenience. We are currently seeing some issues with Adobe online services and our teams are working urgently to fix the issue. Stay tuned here for updates: https://adobe.ly/2xSSmlE

Regards,

Ashutosh