• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

error 205

New Here ,
Sep 24, 2022 Sep 24, 2022

Copy link to clipboard

Copied

[Windows 10]

After trying to start InDesign, I get the 205 error, with a link to a support page.

Following the procedure there (disable virus protection and firewall, change form Firefox to Chrome, deinstall and reinstall in Creative Cloud ) doesn't change anything. Bit frustrating, as reinstalling took at least half an hour (after which I went doing something else). And of course I have loads of work.

Clicking on the headphone icon below ('talking with real people') just gets me back to the same support page.

What to do?

TOPICS
Bug , How to , Performance

Views

77

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Community Expert , Sep 24, 2022 Sep 24, 2022

Please try the following once

  • Sign out and sign in back to the Creative Cloud Desktop app.
  • If the above does not resolve the problem then follow the steps mentioned at the following link

https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

-Manan

Likes

Translate

Translate
Community Expert ,
Sep 24, 2022 Sep 24, 2022

Copy link to clipboard

Copied

To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 24, 2022 Sep 24, 2022

Copy link to clipboard

Copied

Please try the following once

  • Sign out and sign in back to the Creative Cloud Desktop app.
  • If the above does not resolve the problem then follow the steps mentioned at the following link

https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

-Manan

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 25, 2022 Sep 25, 2022

Copy link to clipboard

Copied

LATEST

Thank you very, very much!

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines