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Error 21 unable to connect to server retry later

New Here ,
Apr 08, 2018 Apr 08, 2018

I have been getting this all day when trying to Publish an InDesign doc online. I am connected to the Net. What am I doing wrong?

Thanks in advance

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Community Expert ,
Apr 08, 2018 Apr 08, 2018

Make sure you're signed into your Adobe ID in the CC desktop app (menu bar on Mac, task bar in Windows). Click the "gear" icon > Preferences > General > Sign Out, then sign in again.

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New Here ,
Apr 08, 2018 Apr 08, 2018

That made no difference still get same error message and BTW I was already logged in, I always.

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Advisor ,
Apr 09, 2018 Apr 09, 2018
LATEST

I'm having no problem today (Apr 9) in North America.

Have you previously been able to publish? If no, you may have a firewall/proxy issue. If yes, where are you located (e.g., Europe, Asia, etc), we could find out if others have had this problem.

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