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H
hannah5C75
Participant
December 15, 2020
Answered

Error 39 message when I try to publish online from InDesign

  • December 15, 2020
  • 4 replies
  • 2340 views

When I try to publish a document from InDesign onto the Adobe cloud I get an error39 message. I believe it is a firewall/proxy issue as my company has very strict settings. My IT team is trying to fix it but they want to know what network requirements are needed for it to work. Does anyone know this?

This topic has been closed for replies.

4 replies

M
mirnaj21355029
Participating Frequently
April 20, 2021

I have the same issue! help?

 

 

 

H
hannah5C75Author
Participant
April 20, 2021

My company managed to sort it by changing the proxy settings and allowing uploads to the Adobe address. I don't know how they did it though, sorry.

H
hannah5C75Author
Participant
December 16, 2020

Great, thank you

E
Community Expert
Eugene TysonCommunity ExpertCorrect answer
Community Expert
December 15, 2020

https://helpx.adobe.com/ie/indesign/kb/upload-error-publishing-indesign-document.html

 

Steve Werner
Community Expert
Steve WernerCommunity Expert
Community Expert
December 15, 2020

You'll probably will have to contact Adobe Customer Suppoet from that question. There's nothing published about it. If your company has an enterprise account use the support provided.

 

https://helpx.adobe.com/contact/what-contact-options.html

 

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