Error 39 when publishing online

Report · Nov 09, 2016

InDesign is giving me an Error 39 when publishing online. I have updated my InDesign, tried publishing different files and tried multiple networks and computers (PC and Mac) same error.

Report · Nov 09, 2016

Hi Nick,

Can you please try the following:

• Set the system time accurately and retry.

• Check network connection.

• Remove proxy settings if any (NTLM is not supported, rest should be reported here)

If it still does not work, please send the exact screenshot of the error with ID so that i can further investigate

Regards,

Monica SIngh

Report · Nov 10, 2016

I have the same issue

Report · Nov 10, 2016

Hey Rebecca and Monica,

After a lengthy session with my IT guy, it was a firewall issue with our network security. If adobe could publish a list of exceptions needed to use this feature, that would be very helpful.

Report · Mar 23, 2018

Hi!

Could you please help me with this, I can't export any of the documents...

Thanks

Report · Mar 23, 2018

In addition to the network settings Monica mentions, make sure you try logging out and logging back in the CC app.

Report · Sep 16, 2019

I also have the same problem and my IT support are asking for exceptions to allow it through. Please let me know where we can find them.

Report · Nov 14, 2017

Same have I

Report · Mar 22, 2017

VERSION USED - INDESIGN CC 2017,

ISSUE - WHILE PUBLISHING ONLONE InDesign is giving me an Error #39

I tried to uninstall and reinstall InDesign tried publishing different big and small files, tried different networks but via my same adobe account my Windows PC is showing this error but when I do it via my MAC it is publishing it all fine. Could you help plz like asap. Here is the screen shot of the error.

Report · Sep 17, 2019

Hi Monica. I get error #39 as well. What do you mean by NTLM is not supported? Does that mean if my work place is using NTLM I won't be able to use Publish Online?

Report · Jan 10, 2021

Even i am facing the same issue

Report · Jan 31, 2018

Same problem.

I think its linked to a problem i have had with AVG - I now have Avast (which seems to be a AVG version). With AVG it was blocking PDF attachments - incoming and out going on outlook emails. I had to turn off Email scanning to get it to work but any emails already sent or received - the pdf was gone! With Avast my IT guy managed to sort it out. Now I have this error #39 when i try to update a published file. I am trying out turning off all the APP protection settings but would prefer to have the URL to add to the scanning system as safe or not to be scanned. How do I get this? Or is there a different way. As regards the comment stating what to do; the time zone is set by Microsoft (therefore its constantly 5 mins slow). Is there a time setting on InDesign? Also the proxy settings - where are these and how do I turn them off? Certainly I have a network connection!

Either way its a serious issue as this was a great way to ensure everyone had the latest version.

Report · Mar 26, 2019

You can try the following steps:

- close your software
- go to the Library folder (hold the button "option" on the menu bar in Finder when you clicked "Go")

- open the "Preferences" folder, find the folder "Adobe InDesign"

- put the folder "Adobe InDesign" into the Trash

- restart the software

Report · Dec 16, 2021

I am still facing the same issue even after the IT guy gave all access

Report · Dec 16, 2021

Make sure your IT dept. has authorized these:

cc-api-cp.adobe.io

s3*.amazonaws.com

indd.adobe.com

on ports 80 and 443

Reference:

https://helpx.adobe.com/enterprise/kb/network-endpoints.html

David Creamer: Community Expert (ACI and ACE 1995-2023)

Report · Oct 19, 2023

Hi,
@Adobe would be nice if you mention somewhere in your documentation that Adobe CANNOT hanlde HTTPS Inspection. I was facing some issues for at least 2 months, we allowed access to all the mentioned URLs, but it is not enough.
I hope this message is helpfull for somebody 🙂

Report · Oct 30, 2023

Hi @exciting_operator31032,

Sorry to hear about the trouble. I'll share the feedback with the team. You can also check this article for information on domains to be allowed for Adobe apps & services to function correctly.

Thanks
Rishabh