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TheRazKeren
TheRazKeren
Participant
April 25, 2022
Question

Error: Cannot save the document. It may be opened by another applications when saving the Indesign.

  • April 25, 2022
  • 1 reply
  • 584 views

App won't let me save any docs. Even if I create a new document.

Opening a previous file as 'read only', or as corrupt.

When trying to save I get message:

"Cannot save the document. It may be opened by another applications. Close applications and try again. You may also use Save As to save it to a new document"

Uninstalling and re-installing does not solve the issue.

 

I can't work on InDesign at all - and losing money

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This topic has been closed for replies.

1 reply

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
April 25, 2022

Hi TheRazKeren,

 

We are sorry to hear you have trouble saving/creating a new document. We would request you to please share a few more details to investigate the issue further.-

 

  • Would you mind sharing the details of the operating system and the version of InDesign installed on your machine?
  • Are you saving these InDesign files to a cloud-based location or opening them from there on multiple computers?
  • Please try to save the file with a different name on your network folder.
  • Is it happening with all files or with a specific file?
  • Please try saving the file to your desktop (locally) and let us know if that works.

 

We will try our best to help.

 

Thanks,

Harshika

TheRazKeren
TheRazKerenAuthor
Participant
April 25, 2022

Thanks Harshika for the reply,

  • The operating system on my machine is MacOS Monterey, and I am using the latest InDesign version 17.2.
  • I am saving the files on my computer, not cloud based location.
  • I have tried to save the file with a different name but get the same result.
  • It’s the same issue with other files as well.

However - the files I work with are on an external hard drive. When I save it to the desktop, there is no issue!

I use an external drive but never had a problem before...

Any advise?

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
April 26, 2022

Thanks for sharing the info, TheRazKeren. Could you please let us know if you're using any time machine or any other backup software?

 

We'll try our best to investigate the issue on our end.

 

Thanks,

Harshika

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