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pritcharddesign
Inspiring
April 19, 2018
Answered

Error code 5

  • April 19, 2018
  • 5 replies
  • 9197 views

I created a file this morning and have restarted since. Now when I try to open it, I get a message saying the file is damaged and can't be opened. Error code: 5

Is there any way I can save it?

Thanks.

This topic has been closed for replies.
Correct answer Srishti Bali

Hi there,

We are sorry for the inconvenience. Please share your file at corrupt_indesign_docs@adobe.com . We will try our best to recover the content of the file.

Regards,

Srishti

5 replies

L
Community Expert
LaubenderCommunity Expert
Community Expert
June 4, 2022

In case of Error Code 5 when you try to open an InDesign document, see into a possible solution below.

Big thanks to Kasyan Servetsky who posted this on his website!

 

INDDRecovery — a program for restoring corrupted InDesign documents
Platform: Windows, Author: Mikhail Kondakov

 

"The current version of the program checks the integrity of the document’s block structure and corrects it.

In some cases this allows you to repair a file which InDesign is unable to open with Error code:5."

 

http://kasyan.ho.ua/indesign/all/indd_recovery.html

 

Regards,
Uwe Laubender
( Adobe Community Professional )

S
Simone Christiane5D2C
Participant
May 27, 2021

i have the same problem now.... Can someone please help me?

P
pams74444696
Participant
August 12, 2019

Had this problem this morning. Sent link to files in Dropbox this morning. Adobe - please help!

    ilk46984300
    ilk46984300
    Participant
    August 21, 2018

    I adobe, can you help me with the same problem?

    Many thanks!

    jane-e
    Community Expert
    jane-eCommunity Expert
    Community Expert
    August 22, 2018

    Please read through the thread—the answer has been post twice by staff with the email address at adobe.com where you can send your file.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity ManagerCorrect answer
    Community Manager
    May 14, 2018

    Hi there,

    We are sorry for the inconvenience. Please share your file at corrupt_indesign_docs@adobe.com . We will try our best to recover the content of the file.

    Regards,

    Srishti

    Francis Salvin
    Francis Salvin
    Participant
    September 15, 2018

    I had the same problem today (Error code: 5). Can you help me?

    Thanks.

    Srishti Bali
    Community Manager
    Srishti BaliCommunity Manager
    Community Manager
    September 17, 2018

    Hi Francis,

    I will be more than happy to help you. As Jane mentioned please share your file at corrupt_indesign_docs@adobe.com.

    There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, we can take a look and see if the file can be repaired.

    If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

    Regards,

    Srishti

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