Error code 5

[pritcharddesign]

I created a file this morning and have restarted since. Now when I try to open it, I get a message saying the file is damaged and can't be opened. Error code: 5

Is there any way I can save it?

Thanks.

[Srishti Bali · Accepted solution]

Hi there,

We are sorry for the inconvenience. Please share your file at corrupt_indesign_docs@adobe.com . We will try our best to recover the content of the file.

Regards,

Srishti

[bernardino_luizc95797511]

I had the same problem today (Error code: 5). Can you help me?

Thanks.

[Srishti Bali]

Hi,

Please share your files at corrupt_indesign_docs@adobe.com . We will try our best to recover the content of the file.

Regards,

Srishti

[Francis Salvin]

I had the same problem today (Error code: 5). Can you help me?

Thanks.

[jane-e]

Send your file to corrupt_indesign_docs@adobe.com

[Srishti Bali]

Hi Francis,

I will be more than happy to help you. As Jane mentioned please share your file at corrupt_indesign_docs@adobe.com.

There are multiple factors both internal and external to InDesign application that can lead to document corruption. However, we can take a look and see if the file can be repaired.

If the file is larger than 10 Mb, you can zip (and password protect) the file and upload to Creative Cloud account (or Dropbox) and send us the document link.

Regards,

Srishti

[haroldm69191269]

hello there,

i've got an error 5, but different situation.

i was having trouble getting CS5 InDesign to open without crashing.

Someone advised that I uninstall and reinstall InDesign.

So I uninstalled it. Then recovered it (the entire InDesign folder) from my Time Machine Back Up.

I loaded. I restarted.

When I tried to open the app, i got error 5.

Is this fixable?

--h

[jane-e]

Hi haroldm69191269,

Send your file to corrupt_indesign_docs@adobe.com and if it's bigger than 10 Mb, zip and password protect it, upload to Creative Cloud account (or Dropbox) and send the document link to that email address.

[ilk46984300]

I adobe, can you help me with the same problem?

Many thanks!

[jane-e]

Please read through the thread—the answer has been post twice by staff with the email address at adobe.com where you can send your file.

[pams74444696]

Had this problem this morning. Sent link to files in Dropbox this morning. Adobe - please help!

[Simone Christiane5D2C]

i have the same problem now.... Can someone please help me?

[Laubender]

In case of Error Code 5 when you try to open an InDesign document, see into a possible solution below.

Big thanks to Kasyan Servetsky who posted this on his website!

INDDRecovery — a program for restoring corrupted InDesign documents
Platform: Windows, Author: Mikhail Kondakov

"The current version of the program checks the integrity of the document’s block structure and corrects it.

In some cases this allows you to repair a file which InDesign is unable to open with Error code:5."

http://kasyan.ho.ua/indesign/all/indd_recovery.html

Regards,
Uwe Laubender
( Adobe Community Professional )