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Error Code 6 / InDesign CC

New Here ,
May 20, 2020 May 20, 2020

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I tried to open my InDesign file and opened partially but I got the prompt "Could not complete your request because of a database error. The file "FI MI SommarREA 2020" is damaged (Error code:6)." 

Is there a way to recover the file somehow? 

Thanks! 

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correct answers 1 Correct answer

LEGEND , May 20, 2020 May 20, 2020

Hi there,

 

Sorry to hear about your experience. Manan has given correct suggestion that you can send the corrupted file to us.

There is one thing I'd like you to try though. Please change Data Recovery folder destination under Preferences > File Handling. You can select any local folder or create one. Once done, try to open your file again.

See if it helps.

 

Regards,

Ashutosh

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Community Expert ,
May 20, 2020 May 20, 2020

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Send the document to adobe via email at corrupt_indesign_docs@adobe.com

I am not sure how proactively Adobe engineering team will respond back. If you are short of time and want a paid service then you can also try Markzware's solution

https://markzware.com/products/file-recovery-service/

 

-Manan

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LEGEND ,
May 20, 2020 May 20, 2020

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Hi there,

 

Sorry to hear about your experience. Manan has given correct suggestion that you can send the corrupted file to us.

There is one thing I'd like you to try though. Please change Data Recovery folder destination under Preferences > File Handling. You can select any local folder or create one. Once done, try to open your file again.

See if it helps.

 

Regards,

Ashutosh

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New Here ,
May 28, 2020 May 28, 2020

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Hi Ashutosh,

Thanks for a quick reply - it worked! 

 

Regards,

Päivi

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New Here ,
Mar 28, 2023 Mar 28, 2023

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Hello, I have done the above and it's not worked and now I'm also worried about having a random recovery folder??

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Adobe Employee ,
Mar 28, 2023 Mar 28, 2023

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Hi @Lacey22365987b98l ,

 

Sorry to hear that you are facing an issue with your InDesign file. An InDesign file can become damaged for various reasons, such as hardware issues, software conflicts, or file corruption. Please try the suggestions shared in this similar discussion and let us know if this helps or if you need further assistance.

 

Thanks

Rishabh

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New Here ,
Nov 28, 2023 Nov 28, 2023

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Hi

I'm having the above issue with InDesign not opening up getting me the Error Code: 6.
I've tried changing the Recovery Folder destination and moving the file from my harddrive to Desktop to open from there, but no luck.

I've lost a good chunk of work be cause of this and would really appriciate some help.

Thank you!!

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Community Expert ,
Nov 28, 2023 Nov 28, 2023

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quote

Hi

I'm having the above issue with InDesign not opening up getting me the Error Code: 6.
I've tried changing the Recovery Folder destination and moving the file from my harddrive to Desktop to open from there, but no luck.

I've lost a good chunk of work be cause of this and would really appriciate some help.

Thank you!!


By @Stine22248419r05l

 

Your versions of macOS and InDesign?

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Adobe Employee ,
Dec 20, 2023 Dec 20, 2023

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Hi,

 

Sorry to hear about the trouble. Are you still experiencing this issue? If yes, please try the suggestions shared in this discussion. Feel free to update the discussion if you need further assistance.

 

Thanks

Rishabh

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New Here ,
Jan 19, 2024 Jan 19, 2024

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hi, the same thing with my file. I've done everything above with no result. I've made actualizations, changed the Data Recovery folder, ersrted computer, etc. Nothing worked. Please help, Thanks.

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Adobe Employee ,
Feb 01, 2024 Feb 01, 2024

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Hi,

 

Sorry to hear about the trouble. Please try the suggestions shared here. If no resolution works, share the affected file with us at idfile@adobe.com. We'll investigate the issue and let you know if the recovery is possible. 

Thanks

Rishabh

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