Error Getting Invited People - Indesign share file for review feature

[HMDPUBLISHING]

I am trying to share my InDesign file with my client to review but it always gives me an error “Error Getting Invited People” I have tried restarting my mac but still no luck.

Thanks

Hammad

[PhoolR]

So it seems to be back, but I now have a new review file with no comments. so frustrating.

[crosscountryint]

I am having similar issues intermittently. When adding people to a Share for review I am getting the attached message quite a lot. Seems to work sometimes and sometimes not, very frustrating!

[jeanloudes]

In 2022 and still having this problem.

[vincentj70013477]

Mine finally worked recently. Invite goes out. And one colleague got it to work, logging in with their Adobe account (though that should be optional), and providing feedback.

But, some invitees cannot access. Logging in with their Adobe account gives "...400. That’s an error. Error: malformed_certificate..."  Not sure about trying to just give feedback as guest.

I got same error when I was invited to feedback on Adobe Acrobat file via same feature.

We are a school,  and could be something to do with enterprise Adobe account transitions...

[kristinee48662724]

@jeanloudes ... we finally gave up and went back to the old way (using PDFs)! It never works unless the person on the other end has a PAID account which for me is 1 out of 50.

[jeanloudes]

Same! Thanks for letting me know!

[EmLewis]

I'm having the same issue with the latest update v 18.2.1. 

Please let me know when this bug has been fixed. 🙂 

[Dovile23072679iixd]

Please fix this. I see that 5 years past since this post was created but we still have this problem. It's really enoying. The only solution that works is close and reopen the file. After 100th time sometimes it works. I have work to do, I have no time playing around with Indesign. 

I'm using w11, Indesign is updated

[Anubhav M]

Hello @Dovile23072679iixd,

That does seem strange. Could you share more details, like the version of the OS/InDesign installed, if this happens with specific files/users, and a small screen recording of your workflow when you encounter this problem, so we can better assist you?

Looking forward to hearing from you.

Anubhav