Error received: Could not complete your request because of a database error

New Here ,
May 07, 2022 May 07, 2022

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I have version 17.2.1 running on PC, and it appears that my file has somehow become corrupted. 

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Adobe Community Professional , May 09, 2022 May 09, 2022
A meaningful answer will really need some more information. First, are you using any kind of merge or database operation? Are you pulling images or other linked content from a (possibly nonstandard or misconfigured) server or NAS? If you're seeing an error like this on a completely standalone system, it probably is a corruption issue. There are two methods for saving a corrupted document. With luck, one will get you back to work with little or no consequences (such as having to fix formatting ...

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Adobe Community Professional ,
May 09, 2022 May 09, 2022

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A meaningful answer will really need some more information. First, are you using any kind of merge or database operation? Are you pulling images or other linked content from a (possibly nonstandard or misconfigured) server or NAS?

 

If you're seeing an error like this on a completely standalone system, it probably is a corruption issue. There are two methods for saving a corrupted document. With luck, one will get you back to work with little or no consequences (such as having to fix formatting or rebuild things like TOCs).

 

The first thing to try any time a document is acting up, and you have established that it's only this document by opening others or creating simple test documents to ensure the bug is not universal, is to save the faulty doc in IDML (InDesign Markup Language) format, then reopen it. You can either Save As IDML or Export to IDML; I think they are identical but I tend to use Export because of a hunch that it "does more" in the conversion/save. Export, close the original document, open the IDML version, and save it under a new name as an INDD document. That often purges faulty links and corrupted structure.

 

If that doesn't work, try a cut and paste into a new document. Create a new, blank document with the same page setup, then select the entire contents of the faulty doc (CTRL-A) and copy it (CTRL-C); paste the content into the new doc with CTRL-V. This will do more 'damage' to page-by-page formatting and usually loses things like TOCs, but it can create a fixed document you can clean up and reformat without losing the whole thing.

 

|| Word & InDesign to Kindle (& EPUB): a Professional Guide (Amazon)

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