Error when exporting document produced on a Mac from a Windows

[Elizabeth27054120506o]

We have recently had a document produced by an external designer on a Mac, and then shared with myself (Windows user) and my colleague (Mac user). 

When I try to export to PDF (Windows user) I receive the following error, but my Mac colleague does not:

This is not the first document produced by this external designer over the past several years, but it is the first time we have had this error.

[leo.r]

First, can you show us what the errors are.

Expand the disclosure triangle to see the two errors:

[Elizabeth27054120506o]

I get this error, but, my Mac colleague does not get these errors (there's also no HEIF or HEIC files in the doc):

[Eugene Tyson]

https://apps.microsoft.com/detail/9pmmsr1cgpwg?activetab=pivot%3Aoverviewtab&hl=en-us&gl=US

Try that

[Elizabeth27054120506o]

This app is already installed on the windows machine, and as mentioned above, there's also no HEIF or HEIC files in the doc.

The only thing that has worked is replacing EVERY file in the doc, however, this seems like something that shouldn't be necessary.

My colleauge are unable to replicate this error on their Mac machines. We suggest that this could be repaired with a product update. 

We have tested other files and are getting the same error.

[Eugene Tyson]

How could a product update fix this when we don't know what the issue is? 

For starters - what product do you have?
What version of InDesign?
What version is your OS Windows?

There must be HEIC or HEIF encoding in there somewhere, pretty random message to give if it's not there and not related. 

What do you mean by replacing every image? 

How are you doing this? 

Where are the images stored? 

How are they placed into the file?

I'm just trying to gather all the info so we can make an informed case for you and perhaps solve this strange issue.

https://helpx.adobe.com/ie/indesign/kb/indesign-heic-codec.html

The more info we have on your workflow the better we can help.

Thanks

[Elizabeth27054120506o]

I am accessing a packaged InDesign document (on Windows); my colleague is accessing it on a Mac.

All the images are linked to the links folder within the package folder.

I am receiving the error when attempting to export the document, the Mac users are not.

By replacing all the images, I mean, replacing each image in the document with the same image from another location. 

There are no HEIF or HEIC files in the doc.

The error can only be replicated when exporting from a Windows (any Windows) in our business.

[Elizabeth27054120506o]

Ok I uninstalled the software for HEIC and HEIC files and it seemed to work, still don't know why though.

[Eugene Tyson]

Maybe it was corrupt or conflicting with something else. 

[Willi Adelberger]

OPen those images in Photoshop and save them as JPG. THose images came from an iPhone. Apple is better handling those file types than Windows. 

In the future you have for better colabortion limit your designers what they are allowed to use in shared files. My recommendation is to limit image file types and also the use of specific fonts. I would not allow Mac- only fonts.

[Eugene Tyson]

What do you mean from another location - I don't understand that. 

What location?
Is the packaged folder on a shared drive, like google drive or a dropbox folder?

[Elizabeth27054120506o]

It's on a shared drive, we are accessing it from the same location.