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Matt Hodges
Known Participant
May 5, 2021
Answered

Error when placing mp4

  • May 5, 2021
  • 5 replies
  • 4123 views

I am creating a presentation in Indesign, with the intention of using the 'publish online' feature to share it. Several pages will include video with audio. Client has sent me several mp4 files. Some of these I can place without issue, and I have done a test run of the publish online and they work fine. With others, when I go to place them I get 'Download failed because the URL could not be verified'. I don't understand what the issue is – what's it go to do with a URL when I'm not trying to embed a YouTube/Vimeo video? I have tried googling the specific error message to no avail.

 

Any help would be greatly appeciated. I talked my client into using the publish online feature by promising them the video would work, and now I can't get it to work!

This topic has been closed for replies.
Correct answer Grace5CA0

the answer for me was removing question marks from the file names

 

5 replies

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Kamil2282214235o4
Participant
March 26, 2024

I came a similar issue and it was the # symbol in the folder that helpd the mp4 files

Julie Chapalain
Julie Chapalain
Inspiring
October 24, 2023

Thanks everyone for your help.

I also had a special character in my folder's name.

Solved!

G
GraftedWorks
Participant
October 19, 2023

Mine had % in it. I suspect any HTML-specific characters may trigger this error.

    G
    Grace5CA0Correct answer
    Participant
    July 28, 2021

    the answer for me was removing question marks from the file names

     

      M
      Matt HodgesAuthor
      Known Participant
      July 29, 2021

      Yes – I had # chracters in my file names, took these out and it cleared up the issue!

        E
        Community Expert
        Eugene TysonCommunity Expert
        Community Expert
        May 9, 2021

        What is the message?

        M
        Matt HodgesAuthor
        Known Participant
        May 9, 2021

        The error message is:

         

        Download failed because the URL could not be verified

         

        As I say, I don't really understand how this relates to what I'm doing, as I have the mp4 saved locally?

        D
        DOMINYKA5FE4
        Known Participant
        May 19, 2021

        Ok thanks – for me it was the first time trying to create a doc like this, so I hadn't encountered the problem previously. Weird thing is that some of the video files I have did work fine, and I didn't get the error message. But I had no way to tell if there was anything different about those files.


        Hey, I worked out what the problem was in my case - the folder where the file was had a question mark in it. Worked it out by trying to sync the files to the cloud- file/folder names with '?', '/' and '|' and few other punctuation marks don't allow to sync, and, I assume, that creates broken URL links... Hope that helps you too!

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