Error while opening InDesign files: "Unable to complete your request due to database error."

Question

After several hours of work, my file no longer opens, it says: "Unable to complete your request due to database error." 
Are you able to help me? You will find the file in attachment. 
Thank you very much for your reply,
 
{Renamed by MOD}

Srishti_Bali · Accepted Answer

Hi there,

Sorry for the delay. As mentioned above, looks like the file got corrupt/ damaged. There are multiple factors that can lead to file corruption, however, we can take a look and see if the file can be repaired. I am hopeful that the issue is resolved by now. If not, please email your file to idfile@adobe.com & we will take a look at the file.

If the file is larger than 10 Mb, you can upload to Creative Cloud account (or Dropbox) and send us the document link.

Regards,

Srishti

Jongware · Answer

There may be some hope for this document -- I can see there is a lot of content still there. As said above, Adobe might be able to fix it for you.

It seems to me there is a lot of graphic data in it, and not much text. The file size also seems to indicate this. Does the file contain a lot of embedded graphic files? (I.e., not linked to an external file.) Mind that copying something and then pasting inside InDesign also embeds the graphic content in full. It is generally advised to not do this, and always link to external files. It may or may not have anything to do with this particular crash, but it sure is a tell-tale sign.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.