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debk89864844
Known Participant
June 16, 2021
Question

Every document needs repairing when I open and make changes

  • June 16, 2021
  • 4 replies
  • 2702 views

Everytime I create a document, save it, close it and then open at a later time to make changes I get an alert (attached screenshot) that InDesign is having difficulty in reading some unsaved changes.  I then have to repair it and Save as a new file. All works fine until I close it again and open to make changes - then I have to go through the same thing again.  I'm also getting a vertical red bar to the right of some documents as well as horizontal lines covering a page.  It's all very strange and annoying.  This has never happened before.  I have gone through going into Caches and naming the Adobe InDesign folder .old as well as the com. adobe.InDesign.old then open InDesign through Creative Cloud.  It still does it.  Not sure what to do.  Is anyone else seeing this?  I'm working on a new iMac, macOS Big Sur 11.4, InDesign 16.2.1.  This all started happening when I updated to 16.2.1.  Please help!!

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4 replies

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Andrew_LMC
Participant
June 18, 2021

Hello, I've been having the very same issue with saving files, but it started with the update to 16. Running on an Intel Core i5...21.5 iMac, 2019 with Catalina. It doesn't matter how large the file is. It could be a blank page with the word test on it and it will still need to be repaired.

 

I've been copying the pages into new documents, then saving them, but that only works half the time. It usually crashes before I can get that done. The only thing I haven't tried is installing an older version to see if it alleviates the problem, but then I'll have a problem opening new documents.

 

I hope someone can find a solution. Ugh. Thanks!

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debk89864844Author
Known Participant
June 18, 2021

Me too!

Haven't tried the Cleaner Tool yet. Will try to attempt that this weekend and will let you know if that does the trick.

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Smak148
Participant
August 27, 2021

I guess because I copied and pasted the instructions.  I'll type it out here...

(Mac OS) Start InDesign, and then immediately press Shift+Option+Command+Control.

Click Yes when asked if you want to delete preferences file.


That seemed to work so far. Ill let you know if all the sudden starts up again.

Thanks alot Debk!!!

    Peter Spier
    Community Expert
    Peter SpierCommunity Expert
    Community Expert
    June 16, 2021

    Are you storing the files on some sort of newtork drive? That might be the problem.

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    debk89864844Author
    Known Participant
    June 16, 2021

    Nope - just on my machine

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    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    June 16, 2021

    Wait a new iMac - has it got the M1 chip?

    If so - that's the problem - InDesign doesn't work natively with the M1 chip. 

     

    Adobe minium spec for InDesign is an Intel or AMD chip - not M1, it's not listed as a supported processor

    It is in progress, but not released yet.

     

    But at the moment Apple emulates the x86 architecture of the Intel/AMD chips through an emulator called Rosetta 2 that is an Apple product.

     

     

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    debk89864844Author
    Known Participant
    June 16, 2021

    How can I find out if it has an M1 chip?

    iMac (Retina 5K, 27-inch, 2020)

    Processor: 3.8 GHz 8-Core Intel Core i7

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    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    June 16, 2021

    Ok it's the intel chip - so not the issue - thanks for checking.

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    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    June 16, 2021

    The red bar is the GPU performance - go to the InDesign>Preferences Or File>Preferences and navigate to GPU performance and turn it off. It's a known bug.

     

    As for the other issue

    You could try exporting your file to an IDMLYou could try exporting your file to an IDML

    File>Export and choose IDML.

    Once exported you can open the IDML file in InDesign and resave it to a new file name.

     

    If that isn't working for you or the problem persists with other files

    - you could try repair your preferences. 

    As InDesign is loading up

    Delete InDesign preferences with shortcuts
    1. Windows: Shift+Ctrl+Alt.
    2. Mac OS: Shift+Control+Option+Command.

     

    Note you may need to turn off the GPU performance again once you reset your preferences.

     

     

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