Explorer.exe gets killed while installing Adobe InDesign 13.1 version

[bhavyar5592549]

Hi team,

I am facing an issue while installing Adobe InDesign application. Explorer.exe gets killed during installation. How can we suppress this ? Please let me know on what fix can we apply to resolve this.

Thanks In advance.

[teachbit]

Hi,

I found this answer:

Réponse correcte par rpandita le 23 août 2017 21:11

Hi again ,

Please check this link and follow the instructions - Issue Updating Creative Cloud Packager on Windows

We have just pushed CCP 1.13

~Rohit

As I work on Apple, I can not test, if it works

[Kanikas]

Moving to InDesign​

[Abambo]

Please state wich subscription model you have. Are you installing from a Creative Cloud for teams or Enterprise solution or as an individual subscription?

[Srishti Bali]

Hi Bhavya,

This seems to be an install issue. Please try clean uninstall and reinstall using the Cleaner Tool: Use the Creative Cloud Cleaner Tool to solve installation problems

If it still does not work please contact our support team for live troubleshooting session: Contact Customer Care

Regards,

Srishti