Re: Photoshop is unable to find the JavaScript plu...

rpandita · ‎Nov 20, 2024

PS 26.1 is now live and should be available, which has a fix for this Bug. Note - Please note that to use Asset Link , you need to launch Photoshop in the Rosetta mode. Regards Rohit Pandita

rpandita · ‎Nov 15, 2024

Hello Everyone, First of all please accept our sincere apologies for the troubles you are having, secondly Open PS in Rosetta for the AEM plugin to work. This is a bug in versions 25.12 and 26.0 We are working on a new update to address the issue, unfortunately, I can't share the release date, but this will soon be addressed. As a workaround, install an older version say, 25.9.1 Regards Rohit Pandita

rpandita · ‎Nov 07, 2024

Hi Everyone, We have deployed some changes on the backend. Can you please try and log in now and let us know the results? Regards Rohit Pandita

rpandita · ‎Sep 05, 2024

Hello Everyone, Please accept our sincere apologies for the inconvenience. Adobe values its customers and strives for customer excellence. A fix for this issue is available with Photoshop (beta) today. Please try the latest build of Photoshop (Beta) and let us know how it goes. How to install beta apps. Regards Rohit Pandita

rpandita · ‎Aug 29, 2024

Image a fantasy galaxy far away yet close to our solar system flying over the earth from deep heaven with bright glowing milky way, moon, starts and multiple planets revolving around the black hole, fantasy universe, vibrant

rpandita · ‎May 30, 2024

Hi @Fede_OK I have sent you a message. Can you please check your inbox? Regards Rohit

rpandita · ‎May 08, 2024

@C37259138bsim It seems like you have already been added to the console as System Admin; please make sure that while logging in, you click on Personal Profile. Regards Rohit

rpandita · ‎May 08, 2024

Hi @C37259138bsim Can you please share your official email that was added to the Admin Console and the exact name of the Admin Console so I can dig into it? Regards Rohit Pandita

rpandita · ‎May 08, 2024

Hi @Kristine37260137bbli You need to import images in Lightroom before you start editing the images - https://helpx.adobe.com/in/lightroom-cc/using/add-photos.html Regards Rohit Pandita

rpandita · ‎Apr 15, 2024

@MPC31243215fmej I understand your concern and will try my best to help you out. As you can see in the second screenshot you posted, it says "Deleted-Org," meaning the contract has already expired and the console has been deleted. However, saying that I have forwarded your query to the right department and they will reach out to you at the earliest. Regards Rohit

rpandita · ‎Apr 09, 2024

@MPC31243215fmej From what I can see on our end, it seems like the contact is no longer active.

rpandita · ‎Apr 08, 2024

Hi @MPC31243215fmej What kind of plan do you have? What is your registered Adobe ID? Regards Rohit Pandita

rpandita · ‎Mar 19, 2024

Hi @Karin361555468b8b Please share your VIP/Contract ID number and your registered email address. Regards Rohit Pandita

rpandita · ‎Mar 13, 2024

@Angelina35862387pni7 Can you please Inbox me your Adobe ID? Regards Rohit

rpandita · ‎Mar 04, 2024

If you encounter this error - "The necessary components are being downloaded. Come back later to use the tool once the download is complete. When accessing the "Remove Tool," please follow the steps below. Note - If you are an end user, please reach out to your Admin and ask them to do it for you. To create a package, navigate to Admin Console > Packages, click Create a Package, and Install a managed package from the Admin Console, which includes the remove tool component for Photoshop. Here's a Video for reference Regards Rohit Pandita

rpandita · ‎Mar 01, 2024

Hi @Benjamin357195171zgj As you know, technically, Windows 8.1 is no longer supported, but you. may try running the tool kit via admin, and if that still doesn't work, delete the licensing files manually by deleting the folder OperatingConfigs, located at C:\ProgramData\Adobe\OperatingConfigs Regards Rohit Pandita

rpandita · ‎Mar 01, 2024

Hi @Brian Tech K12 Navigate to C:\ProgramData\Adobe\OperatingConfigs and delete the folder OperatingConfigs, reinstall the license only package, and it should resolve the issue, provided the apps are still present on the machine. Regards Rohit Pandita

rpandita · ‎Jan 18, 2024

Hi Ashwin33755825fhg5 That's good to know, can you also please help us get the details of what features within Netskope were disabled? Regards Rohit

rpandita · ‎Nov 30, 2023

@EDUCA Y APRENDE No, it's not a Bug but expected, depending on what plan you have access to. Please go through this link for more information - https://helpx.adobe.com/enterprise/kb/adobe-firefly-for-k12.html Regards Rohit

rpandita · ‎Nov 30, 2023

Hi @rest33963030wbuf Sorry for the trouble. I have reached out to our team and asked them to get in touch with you. Regards Rohit

rpandita · ‎Nov 28, 2023

I see. This is a tricky one honestly, because the security patches are already available in the newer versions, down the link the developers from Export Kit will have to update/fix the issue Regards Rohit Pandita

rpandita · ‎Nov 28, 2023

Hi NomisFromCanada The only solution is to upgrade PS to the newest version. Also, I just tested the Export Kit, and it seems to be working fine with PS CC 2023/2024 Regards Rohit Pandita

rpandita · ‎Nov 23, 2023

Hi Simon3314010635m8 Team projects can not be used locally, which defiles the Tool's purpose. https://helpx.adobe.com/in/premiere-pro/using/team-projects-overview.html https://helpx.adobe.com/in/premiere-pro/using/create-a-team-project.html Thanks and Regards, Rohit Pandita

rpandita · ‎Nov 21, 2023

Hi Royce24349580xr7o Sorry for the trouble, but we need more information 1. What types of licensing are you using? Is there any error message? Screen shot would be helpful 2. Has this ever worked for you? 3. A video demonstrating the issue would be helpful 4. Try removing the licensing files - https://helpx.adobe.com/in/download-install/kb/adobe-license-issues-keychain-credential-mgr.html Regards Rohit

rpandita · ‎Nov 20, 2023

Here's the link to direct CCD installers - https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

rpandita · ‎Nov 20, 2023

Hi Hain5EEC I hope this is helpful - https://helpx.adobe.com/in/enterprise/kb/deploy-packages-using-ms-intune.html Regards Rohit

rpandita · ‎Nov 20, 2023

Hi cv72089397 Sorry for the delayed response. Error code 67 is mostly related to the package installer, can you collect the entire set of logs and share - How to collect logs

rpandita · ‎Nov 14, 2023

Sure, here you go - https://helpx.adobe.com/in/enterprise/using/add-domains-directories.html#link-domains-to-directoies Regards Rohit

rpandita · ‎Nov 13, 2023

Hi cv72089397 I had a look at the logs, and they do not give a clear indication as to why the package failed to install, however. if you try installing it on an offline machine, that will not work. PSE needs access to the internet for validation. Secondly, it looks like the package was not extracted before installation, and if that's true, can you lease extract the package on, say Desktop and try the installation? Regards Rohit

rpandita · ‎Nov 13, 2023

Hi cv72089397 1. How did you install the package? 2. Can you share the logs, PDAPP.log and Install.log file - https://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html Regards Rohit Pandita

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