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My Adobe XD is not showing up

Community Beginner ,
Mar 11, 2024 Mar 11, 2024

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Hi

I have an enterprise account and adobe XD is not shwoing up on my Creative cloud. I have treid to re-install but it is still nkit showing up. When i go into accounts it shows that i have acess to it but it is not on my creative cloud. Please ASAP as i need it for an assignment!!!

 

Angelina.

TOPICS
Enterprise , Manage account , Troubleshooting , Users and groups

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Adobe Employee ,
Mar 12, 2024 Mar 12, 2024

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Hi @Angelina35862387pni7 ,

 

Sorry for the inconvenience caused. Could you please share the screenshot of the error that you are receiving so that we can further assist you with this error?

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Community Beginner ,
Mar 12, 2024 Mar 12, 2024

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Angelina35862387pni7_0-1710293682084.pngAngelina35862387pni7_1-1710293739614.pngAngelina35862387pni7_2-1710293859527.png

As you can see in these screenshots, it says that I have access to adobe XD through my enterprise account but when I look in my CC it is not there. All these are demonstarted in the images I have attached. Thank you for your prompt reply, I hope your teams continues as it is. 

Angelina.

 

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Adobe Employee ,
Mar 13, 2024 Mar 13, 2024

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@Angelina35862387pni7  

Can you please Inbox me your Adobe ID?

 

Regards

Rohit 

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